PrideStaff
Applications Engineer
PrideStaff, Wixom, Michigan, United States, 48393
PrideStaff in Southfild is seeking Applications Engineer for a company located in Wixom Michigan.POSITION PURPOSE:Provide professional Applications training and technical support for machinetool installation, breakdowns, quality, reliability and product performanceensuring the equipment conforms to company operating specifications andcustomer requirements.Key Accountabilities
Machine Tool Demonstration
Operates application software to manufacture and/or re-sharpen tools/cutters to specification for customer tests and machine runoff/acceptanceIn full collaboration with Salesman, effectively and practically demonstrate machine tool functionality and features to customersDemonstrate mastery of products at Regional trade exhibitionsDemonstrate mastery of products at customer premise to support potential sales.Promptly and accurately responds to customer (internal/external) sales queries relating to machine tool:
Attributes/functionalityPerformanceThe manufacture of customer cutters/tools
Provide technical inputs when compiling sales tendersProvide reports Customer visits including new and proposed customer technical development and needsResponsible for maintaining a clean, working Demonstration and Applications storage rooms:
Includes all activities within these roomsResponsible for all equipment in these roomsEnsure 5S standards within these rooms, which includes directing other staff to staff to maintain these standards whilst occupying these roomsEnsure rooms are properly maintained (i.e. tool boxes, workstations etc.)
Training (Customer & Staff)
Conduct operator/engineer training on NC Entry & NC Part ProgrammingConduct operator/engineer training on applications software and machine tool operationConduct engineer training on "how to" Demonstrate technologiesActively promote and sell trainingProvide technical inputs to training material developmentProvide technical training to dealers and agents as requiredDetermine the needs of the trainee and develop and implement training interventions to satisfy that need. At customer site or the Grinding Centre, use experiential and formal learning methods to ensure that trainees are able to:
Operate simulator to set up machine for running productionSet up & run production manufacturing tools/cutters to quality standardsTroubleshoot software & machine tool operational problems
Improve customer productivity using our technologyArticulate tool & grinding wheel nomenclatureContinue to develop new and special tools
Personal attributes
Excellent customer facing skills.Disciplined, energetic and results orientated.Having an analytical approach to problem solving.Can work in an environment where colleagues and staff can develop and excel.High standards of numeracy and literacy.Assertive and confident.Highly organized with a positive 'can do' attitude.Able to work from their own initiative.Self-starter, who can multi-task in a demanding environment.Actively contribute to the continuous improvement initiatives.reports to set timeframesSome overseas and interstate travel may apply.
Health & Safety
Maintain a health and safe work environment and work with the Line manager to mitigate and eliminate hazards that put at risk fellow employees.Conduct routine safety audits and action issues identified promptly and reliably.Participate in departmental risk assessments, incident reporting and incident investigations.Report safety hazards to management or take remedial action with your area of expertise to eliminate the risk.Apply knowledge of safety particularly electrical safety and first aid to injuries.
COMPETENCIES
Demonstrable ability to develop and operate software including 3D SimulatorDemonstrable ability to operate CNC Grinding machines to produce commercially acceptable cutters & toolsDemonstrable ability to read and interpret engineering drawings & sketches.Internal customer service excellenceExternal customer service excellenceAuthentic & interpersonal communication skillsHighly NumerateDemonstrates analytical competency in planning, decision-making and issue resolutionRational decision makingDesktop application advanced skills for spreadsheet and database applications, Microsoft Word, email and InternetAbility to influence customer behaviourMulti lingual with an ability to communicate, write and type in English. Asian language proficiency highly desirable preferably and a distinct advantageAbility to set & achieve own functional work priorities to meet key performance objectivesAbility to self-develop
Please call PrideStaff office for more details at 248 621 7100
Compensation / Pay Rate (Up to): $40.00
Machine Tool Demonstration
Operates application software to manufacture and/or re-sharpen tools/cutters to specification for customer tests and machine runoff/acceptanceIn full collaboration with Salesman, effectively and practically demonstrate machine tool functionality and features to customersDemonstrate mastery of products at Regional trade exhibitionsDemonstrate mastery of products at customer premise to support potential sales.Promptly and accurately responds to customer (internal/external) sales queries relating to machine tool:
Attributes/functionalityPerformanceThe manufacture of customer cutters/tools
Provide technical inputs when compiling sales tendersProvide reports Customer visits including new and proposed customer technical development and needsResponsible for maintaining a clean, working Demonstration and Applications storage rooms:
Includes all activities within these roomsResponsible for all equipment in these roomsEnsure 5S standards within these rooms, which includes directing other staff to staff to maintain these standards whilst occupying these roomsEnsure rooms are properly maintained (i.e. tool boxes, workstations etc.)
Training (Customer & Staff)
Conduct operator/engineer training on NC Entry & NC Part ProgrammingConduct operator/engineer training on applications software and machine tool operationConduct engineer training on "how to" Demonstrate technologiesActively promote and sell trainingProvide technical inputs to training material developmentProvide technical training to dealers and agents as requiredDetermine the needs of the trainee and develop and implement training interventions to satisfy that need. At customer site or the Grinding Centre, use experiential and formal learning methods to ensure that trainees are able to:
Operate simulator to set up machine for running productionSet up & run production manufacturing tools/cutters to quality standardsTroubleshoot software & machine tool operational problems
Improve customer productivity using our technologyArticulate tool & grinding wheel nomenclatureContinue to develop new and special tools
Personal attributes
Excellent customer facing skills.Disciplined, energetic and results orientated.Having an analytical approach to problem solving.Can work in an environment where colleagues and staff can develop and excel.High standards of numeracy and literacy.Assertive and confident.Highly organized with a positive 'can do' attitude.Able to work from their own initiative.Self-starter, who can multi-task in a demanding environment.Actively contribute to the continuous improvement initiatives.reports to set timeframesSome overseas and interstate travel may apply.
Health & Safety
Maintain a health and safe work environment and work with the Line manager to mitigate and eliminate hazards that put at risk fellow employees.Conduct routine safety audits and action issues identified promptly and reliably.Participate in departmental risk assessments, incident reporting and incident investigations.Report safety hazards to management or take remedial action with your area of expertise to eliminate the risk.Apply knowledge of safety particularly electrical safety and first aid to injuries.
COMPETENCIES
Demonstrable ability to develop and operate software including 3D SimulatorDemonstrable ability to operate CNC Grinding machines to produce commercially acceptable cutters & toolsDemonstrable ability to read and interpret engineering drawings & sketches.Internal customer service excellenceExternal customer service excellenceAuthentic & interpersonal communication skillsHighly NumerateDemonstrates analytical competency in planning, decision-making and issue resolutionRational decision makingDesktop application advanced skills for spreadsheet and database applications, Microsoft Word, email and InternetAbility to influence customer behaviourMulti lingual with an ability to communicate, write and type in English. Asian language proficiency highly desirable preferably and a distinct advantageAbility to set & achieve own functional work priorities to meet key performance objectivesAbility to self-develop
Please call PrideStaff office for more details at 248 621 7100
Compensation / Pay Rate (Up to): $40.00