MILLENNIUMSOFT
Complaint Handling
MILLENNIUMSOFT, Tempe, Arizona, us, 85285
Position
: Complaint Handling
Location : Tempe, AZ
Duration : 6 Months Contract
Total Hours/week : 40.00
1st shift
Description:
Required:
BS Engineer degree
Desired Skills:
Clear communication skills (the ideal candidate will to communicate with doctors, sales reps and international counterparts via telephone and email).
Analytical skills/critical thinking
Attention to detail
Strong work ethic and time management
Would prefer a candidate with some medical experience whether job-related or through education; i.e. FDA knowledge, or anatomy, etc.
Not looking for a Quality tech / or lab tech.
Responsibilities:
Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
Acknowledges receipt of complaint and generates closure letters, as appropriate.
Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
Completes complaint file closure activities.
Continuously monitors complaints for potential trends.
Responsible for the secure and accurate maintenance of the complaint database.
: Complaint Handling
Location : Tempe, AZ
Duration : 6 Months Contract
Total Hours/week : 40.00
1st shift
Description:
Required:
BS Engineer degree
Desired Skills:
Clear communication skills (the ideal candidate will to communicate with doctors, sales reps and international counterparts via telephone and email).
Analytical skills/critical thinking
Attention to detail
Strong work ethic and time management
Would prefer a candidate with some medical experience whether job-related or through education; i.e. FDA knowledge, or anatomy, etc.
Not looking for a Quality tech / or lab tech.
Responsibilities:
Accurately records and logs all complaint information from customers and Bard employees into the electronic complaint handling database.
Records and reports complaints to manufacturers of distributed products as stated in distribution agreements.
Acknowledges receipt of complaint and generates closure letters, as appropriate.
Assists with complaint reportability determinations (e.g., MDR, Vigilance, etc.).
Provides information necessary for completion of regulatory reports (e.g., MDR, Vigilance, etc.).
Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints and samples from the customer thru file closure.
Completes complaint file closure activities.
Continuously monitors complaints for potential trends.
Responsible for the secure and accurate maintenance of the complaint database.