The Fairmont Hotel
Front Desk Agent
The Fairmont Hotel, Long Beach, California, us, 90899
Company DescriptionFairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSThis experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.Job Description
First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout their stay, you will be empowered to deliver on our mission of "Turning moments into special memories" for our guests.Responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceAssist guests regarding hotel facilities in an informative and helpful wayGreet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followedConduct self-audits on luxury standards, and participate in the review of audits conducted by the team.Take initiative to add a personalized experienceSelect and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.Issue keys and post miscellaneous charges as requested.Accept payment for guests' accounts both at the time of registration and at checkout.Maintain a house bank and make a deposit and accurate report of receipts daily.Follow accurately all cash handling proceduresEnsure all guest folios are accurately billed prior to departure.Respond to guest text messaging platformHandle guest concerns over phone or in person, and offer resolution promptly.Manage guest correspondence via email prior to arrival, during their stay, and after departure.Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-sellingCommunicate with housekeeping, maintenance, and guest services to fulfill guest requestsPromote the loyalty program and enroll members upon arrival.Follow daily checklist for all front office tasksAnswer guest inquiries about hotel services, facilities and hours of operation.Maintain knowledge of current hotel events, activities and promotions.Work closely with the concierge team to offer information to guests about dining and activities in the area.Handle mail, packages, and facsimiles in the absence of the concierge.Create reservations for guests who are at the desk or who call in after hoursWork closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.Assist the bell desk in storing any luggage when needed.Work closely with valet team to expedite the service.Follow department policies, procedures and service standardsDue to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance is required at all scheduled training sessions and meetings.Other duties as assigned
Qualifications
Minimum of 1 year experience in hospitality requiredPrevious luxury hospitality experience an assetPrevious Opera Cloud experience an assetHigh school diploma or equivalent requiredHospitality Diploma is an assetProficient in the English language (verbal & written), second language is an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesComputer literate in Microsoft Office requiredAbility to work with various softwareMust possess a professional presentationStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a team and also with minimal supervisionMust be available to work overnight shifts and be available to cover variety of shifts, including mornings, evenings, weekends, overtime shifts, and holidays.Must have the ability to handle cash effectively and accurately
Additional Information
What is in it for you:Wage:USD $26.00/hourDiscounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHAccor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSThis experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.Job Description
First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout their stay, you will be empowered to deliver on our mission of "Turning moments into special memories" for our guests.Responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceAssist guests regarding hotel facilities in an informative and helpful wayGreet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followedConduct self-audits on luxury standards, and participate in the review of audits conducted by the team.Take initiative to add a personalized experienceSelect and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.Issue keys and post miscellaneous charges as requested.Accept payment for guests' accounts both at the time of registration and at checkout.Maintain a house bank and make a deposit and accurate report of receipts daily.Follow accurately all cash handling proceduresEnsure all guest folios are accurately billed prior to departure.Respond to guest text messaging platformHandle guest concerns over phone or in person, and offer resolution promptly.Manage guest correspondence via email prior to arrival, during their stay, and after departure.Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-sellingCommunicate with housekeeping, maintenance, and guest services to fulfill guest requestsPromote the loyalty program and enroll members upon arrival.Follow daily checklist for all front office tasksAnswer guest inquiries about hotel services, facilities and hours of operation.Maintain knowledge of current hotel events, activities and promotions.Work closely with the concierge team to offer information to guests about dining and activities in the area.Handle mail, packages, and facsimiles in the absence of the concierge.Create reservations for guests who are at the desk or who call in after hoursWork closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.Assist the bell desk in storing any luggage when needed.Work closely with valet team to expedite the service.Follow department policies, procedures and service standardsDue to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance is required at all scheduled training sessions and meetings.Other duties as assigned
Qualifications
Minimum of 1 year experience in hospitality requiredPrevious luxury hospitality experience an assetPrevious Opera Cloud experience an assetHigh school diploma or equivalent requiredHospitality Diploma is an assetProficient in the English language (verbal & written), second language is an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesComputer literate in Microsoft Office requiredAbility to work with various softwareMust possess a professional presentationStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with fellow colleagues as part of a team and also with minimal supervisionMust be available to work overnight shifts and be available to cover variety of shifts, including mornings, evenings, weekends, overtime shifts, and holidays.Must have the ability to handle cash effectively and accurately
Additional Information
What is in it for you:Wage:USD $26.00/hourDiscounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHAccor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.