JobRialto
Full stack developer
JobRialto, Durham, North Carolina, United States, 27703
Description:
10+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.
Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
7+ years of experience with JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
Full stack application development is a plus. 3+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
Sound knowledge on automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
System level testing through code (unit-level testing) and Experience identifying and developing automation frameworks and synthetic tests for policy validation.
Education:
Bachelors Degree
10+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.
Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
7+ years of experience with JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
Full stack application development is a plus. 3+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
Sound knowledge on automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
System level testing through code (unit-level testing) and Experience identifying and developing automation frameworks and synthetic tests for policy validation.
Education:
Bachelors Degree