Diverse Lynx
Helpdesk Support
Diverse Lynx, Las Vegas, Nevada, us, 89105
Job Title: Helpdesk SupportLocation: Las Vegas, NVType: Full-time
Skills:Field incoming help requests from end users via both telephone and e-mail in a courteous manner.Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Build rapport and elicit incident details from end users.Assess the severity of issues and categorize and assign them accordingly. Route severe incidents according to process.Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Apply diagnostic utilities to aid in troubleshooting.Identify and learn appropriate software and hardware used and supported by the organization.Perform post-resolution follow-ups to help requests.Develop help sheets and "frequently asked questions" lists for end users.Provide support and training to all end users on computer workstation operation, setup, configuration, and other issues.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.Provision and deprovision of user accounts, systems, applications, and network access.Complete regular reviews of system users to ensure users are authorized and provisioned properly.Perform routine security audits & other external compliance audits for all provisioned user accounts.Perform other duties as assigned.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Skills:Field incoming help requests from end users via both telephone and e-mail in a courteous manner.Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Build rapport and elicit incident details from end users.Assess the severity of issues and categorize and assign them accordingly. Route severe incidents according to process.Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Apply diagnostic utilities to aid in troubleshooting.Identify and learn appropriate software and hardware used and supported by the organization.Perform post-resolution follow-ups to help requests.Develop help sheets and "frequently asked questions" lists for end users.Provide support and training to all end users on computer workstation operation, setup, configuration, and other issues.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.Provision and deprovision of user accounts, systems, applications, and network access.Complete regular reviews of system users to ensure users are authorized and provisioned properly.Perform routine security audits & other external compliance audits for all provisioned user accounts.Perform other duties as assigned.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.