Illinois Dept. of Employment Security
Customer Advocate
Illinois Dept. of Employment Security, Addison, Illinois, United States, 60114
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12097388
This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRSTs face to our customers and potential customers.
RESPONSIBILITIES:
Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and communityCustomer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract termRoute: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehiclesSales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectivesProduct Management: load outs, inventories, quality-stains/damage, tape changesProduct Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product applicationLoad truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route booksUnload Truck: check-in, empty soil carts, weigh cartsAccount appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bagsTruck Maintenance: timely communication of repairs, PM, accidentsPaperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements
This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRSTs face to our customers and potential customers.
RESPONSIBILITIES:
Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and communityCustomer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract termRoute: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehiclesSales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectivesProduct Management: load outs, inventories, quality-stains/damage, tape changesProduct Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product applicationLoad truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route booksUnload Truck: check-in, empty soil carts, weigh cartsAccount appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bagsTruck Maintenance: timely communication of repairs, PM, accidentsPaperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements