Floral Manager

**Floral Manager****Location:** Pineville, LA ****Job Summary****Utilizes unique design aesthetic and signature style to create beautiful floral arrangements. Promotes sales, fulfills orders, and ensures top-tier customer service. Manages the floral department, leads and trains partners, and maintains department profitability.****Essential Duties and Responsibilities***** Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.* Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.* Accountable for floral sales, labor, and meeting financial and profitability objectives.* Utilizes high degree of creativity and floral design knowledge to create stylish floral and plant arrangements that appeal to a variety of customers.* Provides consultations to customers regarding price and type of floral arrangements desired from small-scale arrangements to large-scale events.* Oversees the in-stock and proper maintenance of plants, including the cutting, cleaning, and storage. Utilizes knowledge of flower and plant sustainability to ensure lasting quality and freshness of products.* Leads the planning, ordering, and sourcing of products to ensure in-stock conditions and inventory control of the floral department.* Builds product displays for special events, holidays, and promotions for customer appeal and to promote sales.* Monitors and manages department shrink by utilizing current tools and processes.* Makes recommendations to category management regarding the procurement based on knowledge of floral products.* Promotes environment of customer focus and proactive selling techniques.* Provides friendly and customer-service-oriented attitude by greeting customers, answering questions and ensuring customer complaints are addressed appropriately and in a timely manner.* Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.****Knowledge, Skills and Abilities***** Advanced knowledge of floral department operations.* Strong knowledge of flowers, handling, and design techniques required.* Intermediate knowledge of budget planning, profit and loss statements, labor reports, and other financial statements.* Intermediate knowledge of automated reporting systems including, but not limited to, inventory, cost of goods, scheduling, time and attendance, and labor.* Ability to lead, motivate, and delegate responsibilities.* Strong organizational skills and attention to detail required.* Ability to effectively communicate (in written and verbal form) with partners and customers. Ability to remain professional and courteous with customers at all time.* Ability to use precision hand tools.* Ability to multi-task, prioritize effectively, and practice proper time management.* Ability to conduct on-the-job training, instruct in use of tools or equipment, and demonstrate procedures.* Ability to perform basic Microsoft Office functions.* Basic mathematical skills for assessing inventory and ordering.* Ability to promote sales and negotiate prices.* Ability to work flexible schedules including nights, weekends and holidays.****Education, Experience, and Qualifications***** High school Diploma or GED required.* Two or more years of related experience; or an equivalent combination of experience and/or higher education required.* Minimum of 21 years of age required.* State certification and licensure required in Louisiana.* Continuously required to use close vision, distance vision, depth perception or the ability to focus.* Continuously required to stand or walk.* Frequently required to talk and hear.* Frequently required to use hands for reaching, touching or handling.* Frequently required to push, pull, maneuver or lift objects up to 40 lbs.* Occasionally required to use fine finger movements (ex. sorting and typing).* Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.* Occasionally required to bend, kneel or squat.* Attendance at work is required.