Desktop Support Specialist II/III

Location West Lafayette, Indiana ,United StatesOverview:The person in this position will help facilitate Cook Biotech desktop support activities while also providing support of desktop, laptop, and software applications.Responsibilities:Propose and advocate ideas for implementing technology to support company objective of continual improvement.Engage in and occasionally lead information technology projects to help improve employee productivity.Assist Windows administration team with system administration where applicable.Manage patch and package deployment through Microsoft SCCM.Provide primary support for all desktop systems, software and mobile devices.Responsible for supporting industry specific applications, virus software, and other desktop software products.Responsible for supporting Microsoft Office applications, MS Project, and MS Visio.Other duties as assigned by the Information Technology Manager.Qualifications:Associates degree in computer-related field OR equivalent combination of education and/or work experience is required.Strong knowledge of Windows OS and Microsoft Office applications.Working knowledge of Mac OSXDemonstrated ability to support PC hardware and software.Strong working knowledge of TCP/IP networking protocol.Demonstrated ability to solve problems and provide superior customer service.Excellent written and verbal communication skills.Physical Requirements:Ability to lift and carry 50 lbs.Limited exposure to hazardous chemicals used in the manufacture of the product.Physical demands are typical of an office and classroom environment.