Puffer Sweiven
Inside Sales Supervisor - Control Valves
Puffer Sweiven, Houston, Texas, United States, 77246
Company Description:
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:Pressure ManagementIsolation Valves & ActuationControl Valves & RegulatorsProcess Control & Safety SystemsOil & Gas Automation- fiscal custody metering, controls, and SCADAReliability Solutions & ServicesSpecialty Pumps & Rotating EquipmentInstrumentationMaintenance & Repair ServicesJob Title: Inside Sales Supervisor
DUTIES AND RESPONSIBILITIES:Supervise, develop, and train sales skills through weekly meetings and one-on-one coaching for Sales Associates and Sales Assistants. Coach the staff in order to achieve high performance.Develop and maintain strong communication with sales associates, sales assistants, and outside sales within the pre-award, award, and post-award activities.Interface with other involved parties to assure customer satisfaction. (i.e. principals, customer, other employees).Customer Service management to include direct supervision of staff, maintain consistency and accuracy of orders, adhere to timeliness of quotations.Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze sales experiences and successes from one account or event and recommend best practices.Improve and maintain work process procedures for valued customer integration.Manage, develop, and train sales skills through weekly meetings and one-on-one coaching. Author and conduct annual performance reviews.Participate in strategic and tactical planning with individual Account Sales Team.Effectively interview, hire, retain, and train inside sales employees. Coordinate technical and product marketing training, as needed for Inside Sales support staff.Develop corrective action for long term fixes.Analyze sales experiences and successes from one account or event and leverage best practices.Assist in the development and implementation of strategic sales plans to accommodate corporate goals.May assist in preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, personnel production, resource allocations, sales volume ratio to resource.Review and monitor client and market behavior to determine what resources and/or tools can be used to create quantified value for our customer.Assist Account Managers in pursuit of orders. Assist Inside Sales Reps in troubleshooting orders that require special handling. May act as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling.May deliver sales presentations to key clients in coordination with account sales.May meet with key customers, assisting outside sales with maintaining relationships and negotiating deals.Performs related duties as required.QUALIFICATIONS:
BS/BA degree. Five plus years' sales experience, or a combination of education and experience.Solid knowledge of products and services to the industries we serve.COMPETENCIES:
Solid leadership skills that exhibit confidence in self and others; inspires and motivates others to perform well.Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgement; Strong display of initiative and innovation.Ability to manage multiple tasks while maintaining organization, consistency, and accuracy within the order process.Excellent communication and personal skills as well as PC proficiency.Good problem solving skills.Excellent organizational skills.Previous exhibition of leadership skills.Exhibits self-confidence and independent thinking.Ability to strategize and tactfully plan and perform in multi-dimensional environment.
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:Pressure ManagementIsolation Valves & ActuationControl Valves & RegulatorsProcess Control & Safety SystemsOil & Gas Automation- fiscal custody metering, controls, and SCADAReliability Solutions & ServicesSpecialty Pumps & Rotating EquipmentInstrumentationMaintenance & Repair ServicesJob Title: Inside Sales Supervisor
DUTIES AND RESPONSIBILITIES:Supervise, develop, and train sales skills through weekly meetings and one-on-one coaching for Sales Associates and Sales Assistants. Coach the staff in order to achieve high performance.Develop and maintain strong communication with sales associates, sales assistants, and outside sales within the pre-award, award, and post-award activities.Interface with other involved parties to assure customer satisfaction. (i.e. principals, customer, other employees).Customer Service management to include direct supervision of staff, maintain consistency and accuracy of orders, adhere to timeliness of quotations.Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze sales experiences and successes from one account or event and recommend best practices.Improve and maintain work process procedures for valued customer integration.Manage, develop, and train sales skills through weekly meetings and one-on-one coaching. Author and conduct annual performance reviews.Participate in strategic and tactical planning with individual Account Sales Team.Effectively interview, hire, retain, and train inside sales employees. Coordinate technical and product marketing training, as needed for Inside Sales support staff.Develop corrective action for long term fixes.Analyze sales experiences and successes from one account or event and leverage best practices.Assist in the development and implementation of strategic sales plans to accommodate corporate goals.May assist in preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, personnel production, resource allocations, sales volume ratio to resource.Review and monitor client and market behavior to determine what resources and/or tools can be used to create quantified value for our customer.Assist Account Managers in pursuit of orders. Assist Inside Sales Reps in troubleshooting orders that require special handling. May act as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling.May deliver sales presentations to key clients in coordination with account sales.May meet with key customers, assisting outside sales with maintaining relationships and negotiating deals.Performs related duties as required.QUALIFICATIONS:
BS/BA degree. Five plus years' sales experience, or a combination of education and experience.Solid knowledge of products and services to the industries we serve.COMPETENCIES:
Solid leadership skills that exhibit confidence in self and others; inspires and motivates others to perform well.Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgement; Strong display of initiative and innovation.Ability to manage multiple tasks while maintaining organization, consistency, and accuracy within the order process.Excellent communication and personal skills as well as PC proficiency.Good problem solving skills.Excellent organizational skills.Previous exhibition of leadership skills.Exhibits self-confidence and independent thinking.Ability to strategize and tactfully plan and perform in multi-dimensional environment.