JLL
Site Director
JLL, Detroit, Michigan, United States, 48228
This role is responsible for effectively managing and administrating the operations team for Delta's brand-new world-class Detroit. This position is a key leader on the Account core team responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management and Occupancy Planning functions. This individual will partner with Delta and additional service providers to maintain airport operations, overseeing a range of integrated facility management services supporting airport operations, ensuring all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.
Responsibilities
Relationship ManagementMaintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.Drive superior performance through excellent people managementInterface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practicesManage the performance and outcomes of assigned staff reporting to the position.
ComplianceAchieve contractual requirements and account annual goals, including but not limited to work order management metrics and all contractual KPI goals.Provide overall facility services per accounts' standard processes and procedures, including applying policies and programs and coordinating information.Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
Process ManagementManage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.Deliver regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets and monthly/quarterly budget adherence targets as prescribed.Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts' owned premises.Ensure understanding of contract requirements across the organization.
People ManagementResponsible for overall team management, staff development, and planning. Execute staff succession and growth plans.Involved in the compensation planning process.For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
Additional Responsibilities & SkillsStrong leadership and relationship-building skillsStrong interpersonal skills and problem-solving abilityExcellent verbal/written communication and presentation skillsProven record of providing excellent internal and external customer serviceKnowledge of standard business and accounting practicesKnowledge of Excel and ability to analyze dataAbility to be on-site five days a week.Any and all other duties and tasks assigned.
QualificationsBachelor's degree or equivalent work experience in Facilities Management with management/technical emphasisMinimum of 8-10 years facility management experience including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automationProficient in Word, Excel and other Microsoft Office Suite programsStrong organizational and management skillsAbility to multi-task and work both in a team and independentlyAbility to function effectively in a dynamic work environmentExcellent interpersonal and supervisory skills; strong emphasis on customer serviceExcellent business writing and verbal communicationsStrong analytical abilityDetail orientedSuccess working with subcontractors/vendors supporting mutual safety objectives
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Responsibilities
Relationship ManagementMaintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.Drive superior performance through excellent people managementInterface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practicesManage the performance and outcomes of assigned staff reporting to the position.
ComplianceAchieve contractual requirements and account annual goals, including but not limited to work order management metrics and all contractual KPI goals.Provide overall facility services per accounts' standard processes and procedures, including applying policies and programs and coordinating information.Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
Process ManagementManage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.Deliver regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets and monthly/quarterly budget adherence targets as prescribed.Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts' owned premises.Ensure understanding of contract requirements across the organization.
People ManagementResponsible for overall team management, staff development, and planning. Execute staff succession and growth plans.Involved in the compensation planning process.For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
Additional Responsibilities & SkillsStrong leadership and relationship-building skillsStrong interpersonal skills and problem-solving abilityExcellent verbal/written communication and presentation skillsProven record of providing excellent internal and external customer serviceKnowledge of standard business and accounting practicesKnowledge of Excel and ability to analyze dataAbility to be on-site five days a week.Any and all other duties and tasks assigned.
QualificationsBachelor's degree or equivalent work experience in Facilities Management with management/technical emphasisMinimum of 8-10 years facility management experience including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automationProficient in Word, Excel and other Microsoft Office Suite programsStrong organizational and management skillsAbility to multi-task and work both in a team and independentlyAbility to function effectively in a dynamic work environmentExcellent interpersonal and supervisory skills; strong emphasis on customer serviceExcellent business writing and verbal communicationsStrong analytical abilityDetail orientedSuccess working with subcontractors/vendors supporting mutual safety objectives
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