SAIC
Helpdesk Support
SAIC, Fort Huachuca, Arizona, us, 85670
Description
SAIC is seeking a
Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ
to support the
US Army Enterprise Service Desk
to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment.
NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts.
JOB DESCRIPTION:Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service.Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.Resolve problems with or without remote toolsAccurately document calls and casesBe aware of customer's time restraints and work within those time limitsKeep customer aware of resolution steps if ticket needs to be dispatchedProvide clients with problem reference numbers and request numbersEnter all troubleshooting/resolution steps into the trouble ticketManage time and workload to meet predetermined service levelsQualifications
REQUIRED EDUCATION AND EXPERIENCE:High school diploma and one (1) year or more of related experienceExperience in a customer service or helpdesk roleMust be able to accommodate any of the three required shifts during weekdays and weekends such as:
1st shift 6:00am - 4:00pm MST2nd shift 12:00pm - 10:00pm MST3rd shift 9:00pm - 7:00am MST
REQUIRED CERTIFICATIONS:Must have a current DoD 8570 IAT I Level I certification or higher such as A+ CE, Network+ CE, CCNA, etcREQUIRED CLEARANCES:Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtainMust be a current US Citizen
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC is seeking a
Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ
to support the
US Army Enterprise Service Desk
to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment.
NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts.
JOB DESCRIPTION:Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service.Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.Resolve problems with or without remote toolsAccurately document calls and casesBe aware of customer's time restraints and work within those time limitsKeep customer aware of resolution steps if ticket needs to be dispatchedProvide clients with problem reference numbers and request numbersEnter all troubleshooting/resolution steps into the trouble ticketManage time and workload to meet predetermined service levelsQualifications
REQUIRED EDUCATION AND EXPERIENCE:High school diploma and one (1) year or more of related experienceExperience in a customer service or helpdesk roleMust be able to accommodate any of the three required shifts during weekdays and weekends such as:
1st shift 6:00am - 4:00pm MST2nd shift 12:00pm - 10:00pm MST3rd shift 9:00pm - 7:00am MST
REQUIRED CERTIFICATIONS:Must have a current DoD 8570 IAT I Level I certification or higher such as A+ CE, Network+ CE, CCNA, etcREQUIRED CLEARANCES:Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtainMust be a current US Citizen
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.