Associate Technical Support Specialist

**Associate Technical Support Specialist**SolvOne - Portland, OR, United StatesSolvOne is looking to add the right candidates to our growing Technical Support Team! We serve the petroleum industry by providing 24/7/365 site-related solutions, comprehensive technical support, facilitating dispatch execution, performing nationwide project rollouts, and coordinating extensive compliance management efforts.Associate Technical Support Specialist responsibilities will include: providing Tier II support, diagnosing problems, troubleshooting, and problem resolution. This will include, but not be limited to: product dispensing, safety and regulatory compliance, point-of-sale equipment and other hardware and software related issues.For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at* Competitive starting wage and benefits* Remote position, with occasional office visits required* Equipment provided by SolvOne* Option of working at our Portland, Oregon office in the Cedar Hills neighborhood* Comprehensive individualized paid training and paid certifications* Positive work environment; we work hard to appreciate our people* We promote from within and encourage growth**Set schedule options after training:**Wednesday to Saturday, 8:00 PM - 6:30 AMSunday to Wednesday, 8:00 PM - 6:30 AM**Training schedule may vary and will include some in-office time****Requirements:*** **In-depth knowledge of the inner workings of gas stations is a plus. If this describes you, you could be the perfect fit!*** **A strong internet connection and the ability to setup a home office with company provided equipment*** **Must be a resident of Oregon or SW Washington as occasional office visits are required*** Knowledge of Microsoft Windows including Office Suite and Outlook* The ability to understand and become proficient with all facets of SolvOne Operations and tools, which include, but are not limited to:- Incoming call processes and procedures- Call dispatch and call assignment- Call tracking tools and applications- Individualized SolvOne customer requirements and procedures- Systems including RingCentral, Salesforce, Verisae, Speedway IDS, iHub, FuelCloud, Titan etc.* Ability to work independently in a remote work environment and remain on task with minimal direction* Highly analytical with strong problem solving, communication and critical thinking capabilities* Within the 90 day probation, an Associate TSS is required to pass International Code Councils (ICC) California UST Service Technician Examination* Within six months, an Associate TSS is required to pass Veeder Root Level I, II, III IV and ISD certifications* Successfully pass a pre-employment drug screen and background check**If this sounds intriguing, dont miss this great opportunity. Apply today!****Posted On:** Tuesday, February 22, 2022