Hotel Sales & Service Coordinator

As a key member of the sales team, the Sales and Service Coordinator has influence and accountability for the revenue generation of the property. Reporting to the Director of Sales, the Sales and Service Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals.

A Day in the Life:

You will be responsible for sales and revenue generation for segments assigned by the Director of Sales.You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.You will maintain positive relationships with the management company, property owners, and clients.You will support guest experience and satisfaction in all operations.You will act as the face of the property by being actively involved in the local community.Check emails and voicemails daily.Review McKibbon Hospitality's daily report.Participate in Daily Sales Stand-Up or as directed by the Director of Sales.Review daily Delphi calendar (account, group, and function traces).Review Delphi task manager for past-due traces.Enter all sales activities into Delphi (traces, QIC, lost business).Review assigned hotel(s) in-house guest ledger/arrival list.Research and prospect leads assigned.Prospect to set appointments/joint appointments/tours.Proactive sales efforts on new and existing accounts as assigned by the Director of Sales.Greet all assigned in-house meetings.Set-up/maintain group block on group/function schedules.Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.Attend sales training as recommended by your general manager and Director of SalesRequirements/Preferences:

Associates/Bachelor's degree preferred1 year minimum experience in hotel sales preferredPrevious hotel management experience within other disciplines (highly desired)Preferred experience with major brands such as Marriott, Hilton or StarwoodA proven track record of meeting sales goalsThe ability to actively support operational teamsThe ability to implement and maintain all sales documentationThe ability to make revenue management decisions to effectively grow market shareThe ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visitsComputer Skills: Word, Excel, PowerPointExperience with Delphi Standard and Essentials or Delphi Advance (FDC) (highly desired)Ideal Skills & Qualities:

Excellent communication and problem-solving skillsThe ability to ensure that hotel policies and brand standards are followedStrong computer acumenPerks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness:

Comprehensive benefits package including medical, dental, and visionLife insuranceShort- and long-term disabilityPaid time off and holidaysWellbeats APP to support physical and mental wellnessFinancial & Occupational Wellness:

Competitive Compensation with bonus structureBrand and company training classes, workshops and conferences for career growth and development401K Savings Plan with matching fundsTuition reimbursementPersonal Wellness:

Fundraising matching funds programVolunteer opportunities