Cinter Career
Application Support Engineer
Cinter Career, Farmington, Michigan, United States, 48331
We are seeking a
Bilingual Japanese Application Support Engineer someone who is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers. Their role involves supporting the customer inquiries, managing account registration, and troubleshooting application issues. Additionally, they are tasked with providing comprehensive documents such as technical and operational/customer manuals. This role requires a strong customer service mindset, the ability to analyze systems, and customer needs and plans to provide specialized business solutions and make recommendations to improve efficiency.
Client (type/ industry): IT Solutions branch of a major Japanese company
Working Location: Hybrid (Farmington Hills, MI) First month ONSITEEmployment Type: ContractSalary: Up to $23-30/hWorking Hous two shifts. Shift 1 is 8:00am - 5:00pm and Shift 2 is 11:00am - 8:00pm (Monday - Friday). Some amount of flex time, overtime, or scheduled weekend work will also be required to meet business needs.VISA support: NO/ United States (Required)Language:
English, Japanese[Job Overview]Duties/Responsibilities:
Respond promptly to customer inquiriesManage customer inquiries and maintain organized record in the ticketing system.Provide technical support for incoming queries and issues related to applications supported by the team, by troubleshooting, diagnosing causes, and providing solutions.Manage customer accounts daily and ensure data accuracy.Organize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceFollow up on customer interactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesCommunicate and coordinate with internal departmentsProvide feedback on the efficiency of the customer service processTranslate system and application document in both English and Japanese.Consistent availability to work in an office environment.Collaborate with team members to provide support to customers.Requirements:
Act with integrity and professionalism.Excellent verbal and written communication skills.Excellent interpersonal, negotiation, and conflict resolution skills.Excellent organizational skills, attention to detailAbility to prioritize tasks and to delegate them when appropriate.Problem Solving/Analysis skills.Proficient with Microsoft Office Suite.Should be a good team player.Proficiency in document management.Qualifications:
Bachelor's degree in computer science, or related fieldBilingual with Japanese-English1-2 years' experience in IT support or related field.Basic computer skillsMicrosoft Outlook/E-mail capabilityMS-Office Capability (Word, Excel and Power-point etc)Prior experience in troubleshooting technical issuesExperience with server such as Linux and Windows is plusHaving automotive R&D knowledge is plusKnowledge/hands-on experience on IT networking and scripting is plus
Benefits:
401(k) plan - After 90 days of work
Bilingual Japanese Application Support Engineer someone who is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers. Their role involves supporting the customer inquiries, managing account registration, and troubleshooting application issues. Additionally, they are tasked with providing comprehensive documents such as technical and operational/customer manuals. This role requires a strong customer service mindset, the ability to analyze systems, and customer needs and plans to provide specialized business solutions and make recommendations to improve efficiency.
Client (type/ industry): IT Solutions branch of a major Japanese company
Working Location: Hybrid (Farmington Hills, MI) First month ONSITEEmployment Type: ContractSalary: Up to $23-30/hWorking Hous two shifts. Shift 1 is 8:00am - 5:00pm and Shift 2 is 11:00am - 8:00pm (Monday - Friday). Some amount of flex time, overtime, or scheduled weekend work will also be required to meet business needs.VISA support: NO/ United States (Required)Language:
English, Japanese[Job Overview]Duties/Responsibilities:
Respond promptly to customer inquiriesManage customer inquiries and maintain organized record in the ticketing system.Provide technical support for incoming queries and issues related to applications supported by the team, by troubleshooting, diagnosing causes, and providing solutions.Manage customer accounts daily and ensure data accuracy.Organize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceFollow up on customer interactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesCommunicate and coordinate with internal departmentsProvide feedback on the efficiency of the customer service processTranslate system and application document in both English and Japanese.Consistent availability to work in an office environment.Collaborate with team members to provide support to customers.Requirements:
Act with integrity and professionalism.Excellent verbal and written communication skills.Excellent interpersonal, negotiation, and conflict resolution skills.Excellent organizational skills, attention to detailAbility to prioritize tasks and to delegate them when appropriate.Problem Solving/Analysis skills.Proficient with Microsoft Office Suite.Should be a good team player.Proficiency in document management.Qualifications:
Bachelor's degree in computer science, or related fieldBilingual with Japanese-English1-2 years' experience in IT support or related field.Basic computer skillsMicrosoft Outlook/E-mail capabilityMS-Office Capability (Word, Excel and Power-point etc)Prior experience in troubleshooting technical issuesExperience with server such as Linux and Windows is plusHaving automotive R&D knowledge is plusKnowledge/hands-on experience on IT networking and scripting is plus
Benefits:
401(k) plan - After 90 days of work