Lumen Technologies
Network Technician - Duluth, MN
Lumen Technologies, Duluth, Minnesota, United States, 55806
The Main Responsibilities
Analyzes and troubleshoots basic technical problems or issues.
Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate.
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.
Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.
Performs Central Office work as required to meet customer commitments.
Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
Performs continuity and/or conformance testing.
Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
Works with telecom color-coded wires and cables.
Able to accurately locate underground cables and to repair cut cable of all sizes.
Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Successful completion and passage of all applicable employment assessments and interviews.
Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).
What We Look For in a Candidate
At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.
At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm's Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
A valid State driver's license with a current satisfactory driving record, CDL preferred.
Preferred Qualifications:
At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.
At least 6 months of experience within the last five years with GPON/HSI/Access Line installation and repair.
At least 12 months experience within the last five years maintaining/repairing and testing copper and/or fiber optic cable in an underground, aerial, or buried environment.
At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Analyzes and troubleshoots basic technical problems or issues.
Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate.
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.
Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.
Performs Central Office work as required to meet customer commitments.
Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
Performs continuity and/or conformance testing.
Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
Works with telecom color-coded wires and cables.
Able to accurately locate underground cables and to repair cut cable of all sizes.
Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Successful completion and passage of all applicable employment assessments and interviews.
Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).
What We Look For in a Candidate
At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.
At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm's Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
A valid State driver's license with a current satisfactory driving record, CDL preferred.
Preferred Qualifications:
At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.
At least 6 months of experience within the last five years with GPON/HSI/Access Line installation and repair.
At least 12 months experience within the last five years maintaining/repairing and testing copper and/or fiber optic cable in an underground, aerial, or buried environment.
At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.