Business Analyst Services

1.PURPOSE: This request for quote is for business analyst services for the development of new and existing functionalities required to support the Department's Health Management System (HMS), for the Florida Department of Health Office of Information Technology (Department). The HMS is a self-developed and Federally certified Electronic Health Record (EHR) and practice management system. Contractor will provide these services to the Department. 2.TERM: The work will begin on 7/1/2024 or the date on with the purchase order is issued, whichever is later. It will end at midnight, Eastern Time on 6/30/2027 . The State of Florida's performance and obligation to pay under this purchase order and any subsequent renewal is contingent upon annual appropriation by the Legislature and satisfactory performance of the Contractor. 3.LOCATION OF WORK: The worksite is the following location(s): Florida Department of Health Office of Information Technology, Bureau of Clinic Management and Informatics 4052 Bald Cypress Way Tallahassee, FL 32399 4. CRIMINAL BACKGROUND SCREENING: The Department will conduct a criminal history record check, including fingerprinting, on the consultant assigned by the Contractor prior to the consultant commencing work for the Department. The Department retains sole discretion as to whether the results of the criminal history record check will result in the Contractor's employee being disqualified from performing services pursuant to this agreement. 5. CONTRACTOR QUALIFICATIONS AND EXPERIENCE: Contractor staff assigned to this agreement must possess the following minimum qualifications and experience: Two years of documented experience performing business process analysis on an agile software development team. Two years of documented experience providing technical support directly to end-users of an EHR and practice management system. Two years of documented experience performing application development on a Certified EHR product. Two years of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts. Two years of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams. 6.CONTRACTOR RESPONSIBILITIES: SERVICE TASKS : Contractor will perform the following tasks in the time and manner specified: Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as assigned by the Department. Participation includes providing accurate answers to questions regarding intended software functionality. Perform validation of documented business requirements against business processes as assigned by the Department. Perform verification of developed software against business requirements and technical specifications as assigned by the Department through User Acceptance Testing (UAT). Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements as assigned by the Department. Identification is a result of evaluating current system design through testing and end user feedback. Identified opportunities must be documented using Microsoft Office and the Department's change and configuration management system. Prepare and submit end user documentation using Microsoft Office software as assigned by the Department for training and assistance including release documentation, process flows, and help screens. Provide support daily for the Department's HMS, related systems and downstream consumers of Department data as directed by the Department. Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the Department's change and configuration management system and logging the user interaction in the customer ticketing system. Communicate current issues, enhancements, and other information through email, telephone or face-to-face with Department staff as assigned by the Department. Complete job required training as assigned by the Department. Completion verification may include certificates, sign-in sheets or verification via the Department's Learning Management System. 6.1.9. DATA SECURITY AND CONFIDENTIALITY TASK: The Contractor, its employees, subcontractors, and agents must comply at all times with all Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentially document attached to the purchase order. 6.2.DELIVERABLES: Contractor will complete and submit the following deliverables to the Department in the time and manner specified: Monthly provision of business analyst services in the time and manner specified in Tasks 6.1.1- 6.1.8 . 7.METHOD OF PAYMENT: purchase order will be issued to the Contractor. The method of payment for this purchase order is unit rate . The Contractor will not receive payment in advance for goods or services described in this scope of work. The Contractor must submit an invoice monthly that provides a detailed accounting of the deliverables performed during the invoice period for which payment is being requested. The Contractor is responsible for the performance of all tasks and deliverables contained in this request for quote. 8.PERFORMANCE MEASURES AND FINANCIAL CONSEQUENCES: ll deliverables and related tasks must be completed 100% as specified. Failure to satisfactorily complete or submit a deliverable in the time and manner specified will result in a financial consequence as indicated below: Failure to complete and submit Deliverable 6.2.1 in the time and manner specified will result in a payment reduction equal to 5 percent of the total monthly invoiced mount . Failure to comply with Task 6.1.9 , DATA SECURITY AND CONFIDENTIALITY will result in a payment reduction equal to 5 percent of the total monthly invoiced mount for each day the Contractor is not in compliance. 9.CONTRACTOR TRAVEL REIMBURSEMENT: Reimbursement for travel expenses is authorized only when approved in advance by the Department Contract Manager and conducted in accordance with Section 112.061, Florida Statutes and Department Internal Operating Procedure (IOP) 56-37. 10.DEPARTMENT CONTRACT MANAGER: The Department Contract Manager for this scope of work is: Dorothy Roberts OMC Manager Dorothy.Roberts@flhealth.gov 850-558- 9786 Bureau of Clinic Management and Informatics 4052 Bald Cypress Way Tallahassee, FL 32399 Contract Manager Database 11.CONTROLLING TERMS AND CONDITIONS: Department Request for Quote; Data Security and Confidentiality Document; State Term Contract ( 80101507-23-STC-ITSA) ; Department Purchase Order Terms and Conditions; Contractor's Response to the Department's Request for Quote, and Department Approved Scope of Work.