Open Health
Assistant Account Manager, Patient Engagement
Open Health, New York, New York, United States,
Assistant Account Manager, Patient EngagementJob SummaryOur Patient Engagement teams partner with pharmaceutical, biotech companies and their patients to infuse the patient experience into company programming and communications. We support our clients in empowering patients to advocate for their best healthcare, thereby improving patient outcomes and increasing patient satisfaction with their therapy. With a focus on rare diseases, we are patient-centric, brand-savvy, and compliance-minded, offering unmatched flexibility, innovative thinking, and flawless execution.Our Assistant Account Managers support Account Managers and Patient Relationship Management (PRM) teams on day-to-day business and deliverables related to Patient Engagement Programs. This includes setting-up internal and external meetings for assigned brands, conducting status meetings, internal project workflow and management of Medical, Legal and Regulatory (MLR) processes as needed. They handle supporting the team with the coordination and management of all patient and caregiver travel associated with client specific programs.
Essential Duties & ResponsibilitiesAssuming responsibility for overall scope of each project, developing project plans, timelines, and budgets in conjunction with project teamDriving and delivering high-quality projects according to client needs and expectations while following all SOPsAnticipating and proactively addressing client needs along with account director to ensure complete client satisfactionProblem solving internal issues or concerns that may arise associated with workflow, budget, timeline, change of scope, etc.Working with clients and providing updates, answers and solutions related to ongoing projects and deliverablesDemonstrating in-depth knowledge of, and compassion for, each client’s patient group and their specific and unique needsSupporting activities related to all programs and projects on assigned client account(s). This includes planning meetings, status meetings, partner agency coordination, workflow and timeline oversight and management of MLR process as needed.Supporting engager travel planning/booking (flights, hotels, ground transportation) as neededAssisting with planning and developing of project ideas, monitor progress, deadlines and troubleshoot issues to ensure client satisfaction and evaluate project performancePartnering with AV vendor(s) for logistics management related to patient webinars and advisory panelsFostering integration, collaboration, and teamwork among team membersSupporting the development of program registration sites and managing program registration processExperience, Skills, and QualificationsBachelor's degree in business, marketing, communications, biology, life sciences, or related fieldSeveral years of project or account management experience including comprehensive knowledge of patient engagement or advocacy project typesAbility to manage multiple and sometimes competing challenges, issues, and priorities with the ability to delegate and set clear expectationsProficiency in MS365 including Word, PPT, Excel, Outlook, and Team; experience with Cvent and Concur is a plusProven track record of successfully working with pharma clients or working in a fast-paced agency environmentAbility to apply passion and empathy when working with patients and caregiversAbility to work both independently and in a team structureExcellent written and verbal communication skillsAdept problem solving and decision-making skillsExcellent organizational and multi-tasking skillsExcellent listening and presentation abilitiesAbility to establish and maintain excellent relationships with Account Managers, PRMs, the Patient Engagers (as needed), and internal cross functional team membersTravel RequirementsAbility and desire to travel. This may occasionally include weekend and evening hours.About OPEN HealthOPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.What we offer:As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits programCompetitive pay, generous paid vacation and holidays, and health insurance programs across all our locationsOngoing training and development opportunities which foster and shape your individual career pathAn active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility programThe opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeingDiverse, inclusive culture that encourages you to bring your whole self to workIf we sound like the sort of business environment in which you would thrive, then we would love to hear from you.Requirements
Essential Duties & ResponsibilitiesAssuming responsibility for overall scope of each project, developing project plans, timelines, and budgets in conjunction with project teamDriving and delivering high-quality projects according to client needs and expectations while following all SOPsAnticipating and proactively addressing client needs along with account director to ensure complete client satisfactionProblem solving internal issues or concerns that may arise associated with workflow, budget, timeline, change of scope, etc.Working with clients and providing updates, answers and solutions related to ongoing projects and deliverablesDemonstrating in-depth knowledge of, and compassion for, each client’s patient group and their specific and unique needsSupporting activities related to all programs and projects on assigned client account(s). This includes planning meetings, status meetings, partner agency coordination, workflow and timeline oversight and management of MLR process as needed.Supporting engager travel planning/booking (flights, hotels, ground transportation) as neededAssisting with planning and developing of project ideas, monitor progress, deadlines and troubleshoot issues to ensure client satisfaction and evaluate project performancePartnering with AV vendor(s) for logistics management related to patient webinars and advisory panelsFostering integration, collaboration, and teamwork among team membersSupporting the development of program registration sites and managing program registration processExperience, Skills, and QualificationsBachelor's degree in business, marketing, communications, biology, life sciences, or related fieldSeveral years of project or account management experience including comprehensive knowledge of patient engagement or advocacy project typesAbility to manage multiple and sometimes competing challenges, issues, and priorities with the ability to delegate and set clear expectationsProficiency in MS365 including Word, PPT, Excel, Outlook, and Team; experience with Cvent and Concur is a plusProven track record of successfully working with pharma clients or working in a fast-paced agency environmentAbility to apply passion and empathy when working with patients and caregiversAbility to work both independently and in a team structureExcellent written and verbal communication skillsAdept problem solving and decision-making skillsExcellent organizational and multi-tasking skillsExcellent listening and presentation abilitiesAbility to establish and maintain excellent relationships with Account Managers, PRMs, the Patient Engagers (as needed), and internal cross functional team membersTravel RequirementsAbility and desire to travel. This may occasionally include weekend and evening hours.About OPEN HealthOPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.What we offer:As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits programCompetitive pay, generous paid vacation and holidays, and health insurance programs across all our locationsOngoing training and development opportunities which foster and shape your individual career pathAn active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility programThe opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeingDiverse, inclusive culture that encourages you to bring your whole self to workIf we sound like the sort of business environment in which you would thrive, then we would love to hear from you.Requirements