Modigent
Desktop Engineer
Modigent, El Cajon, California, United States, 92021
Job Title: IT Desktop Support Engineer
Reports To:
Information Systems Director
POSITION SUMMARY:
Responsible for the life-cycle management for all IS/IT assets including configuration management, change management and release management activities for devices, users, software, and licensing.
JOB REQUIREMENTS (not an all-inclusive list):IS asset management and tracking
Responsible for the tracking of all network connected devices (PCs, Laptops, Mobile Devices, Phones, Printers, Plotters, etc...) regarding the following:
User assigned toHealth/Status of the deviceAge of the device and software versioning for updating/upgrading (as required)Lease agreements and service contracts for the devices as it appliesManagement of the service provider accounts
Procurement and administering a running inventory for user replacements and end-user growth
All mobile devices through our cellular carrierAll purchased or leased personal computing equipment and applicable accessories
Procurement and management of software licenses and subscriptionsIS Software and Hardware support person for on-premises required items:
Support for basic technical issues on computers, laptops, mobile devices.
Functional knowledge in Windows based environments (in particular Windows 7/8/10).Experience in (re-)installation of most desktop related software in corporate networked environments.Support mobile devices and the company required software for these devices (e.g. iPad, Tablets, JetPacks, iPhones, and Android Phones).
Assist users on end-user network devices (Printers, Plotters, TV displays, etc...).
Internal point of contact for service desk communications
Manage relationships and communications between Pueblo and internal IS department and 3rd party managed solution providers where Service Desk is concernedMonitor and follow-up support with all service desk tickets (internal and managed by MSP)Manage small to large sized acquisition user deployments with regards to hardware, software, licensing, cellular devices, and user accounts
Required Skills, Qualifications, and Traits:
Effective communicator [internal & external customers and vendors]Ability to communicate the technical details effectively to a non-technical audienceStrong customer service skills and ability to work in a dynamic team environmentSelf-starter with high energy level and positive attitudeAbility to adapt and thrive in rapidly changing environment with multiple deadlinesStrong problem solving skillsUnderstands Windows Operating Systems and Microsoft Office products beyond a basic capacityAbility to design, implement, document, train, and administer organizational processesDesired Skills and Experience:
Microsoft Windows 10 and Active Directory [ with Azure AD hybrid] environmentsMicrosoft Group Policy configurations and managementMicrosoft SCCM administration and configurationMicrosoft ATP, EMS, InTune [particularly in hybrid environments with SCCM]Microsoft 365 Enterprise environments, licensing, and managementExperience in hardware (Intel x64 based) support and upgradesProject management in deployments to small to large groups of users for both software and hardware
Pay Range:
$60,000 - $70,000 per year
Reports To:
Information Systems Director
POSITION SUMMARY:
Responsible for the life-cycle management for all IS/IT assets including configuration management, change management and release management activities for devices, users, software, and licensing.
JOB REQUIREMENTS (not an all-inclusive list):IS asset management and tracking
Responsible for the tracking of all network connected devices (PCs, Laptops, Mobile Devices, Phones, Printers, Plotters, etc...) regarding the following:
User assigned toHealth/Status of the deviceAge of the device and software versioning for updating/upgrading (as required)Lease agreements and service contracts for the devices as it appliesManagement of the service provider accounts
Procurement and administering a running inventory for user replacements and end-user growth
All mobile devices through our cellular carrierAll purchased or leased personal computing equipment and applicable accessories
Procurement and management of software licenses and subscriptionsIS Software and Hardware support person for on-premises required items:
Support for basic technical issues on computers, laptops, mobile devices.
Functional knowledge in Windows based environments (in particular Windows 7/8/10).Experience in (re-)installation of most desktop related software in corporate networked environments.Support mobile devices and the company required software for these devices (e.g. iPad, Tablets, JetPacks, iPhones, and Android Phones).
Assist users on end-user network devices (Printers, Plotters, TV displays, etc...).
Internal point of contact for service desk communications
Manage relationships and communications between Pueblo and internal IS department and 3rd party managed solution providers where Service Desk is concernedMonitor and follow-up support with all service desk tickets (internal and managed by MSP)Manage small to large sized acquisition user deployments with regards to hardware, software, licensing, cellular devices, and user accounts
Required Skills, Qualifications, and Traits:
Effective communicator [internal & external customers and vendors]Ability to communicate the technical details effectively to a non-technical audienceStrong customer service skills and ability to work in a dynamic team environmentSelf-starter with high energy level and positive attitudeAbility to adapt and thrive in rapidly changing environment with multiple deadlinesStrong problem solving skillsUnderstands Windows Operating Systems and Microsoft Office products beyond a basic capacityAbility to design, implement, document, train, and administer organizational processesDesired Skills and Experience:
Microsoft Windows 10 and Active Directory [ with Azure AD hybrid] environmentsMicrosoft Group Policy configurations and managementMicrosoft SCCM administration and configurationMicrosoft ATP, EMS, InTune [particularly in hybrid environments with SCCM]Microsoft 365 Enterprise environments, licensing, and managementExperience in hardware (Intel x64 based) support and upgradesProject management in deployments to small to large groups of users for both software and hardware
Pay Range:
$60,000 - $70,000 per year