Trimble
Application Support Specialist
Trimble, Lake Oswego, Oregon, United States, 97034
Your Title: Application Support Specialist
Job Location: Portland, OR | Knoxville, TN (Hybrid) In office 2-3 days a week
Our Department: Trimble Construction
Do you love software and enjoy helping others?
Do you like proactively solving problems and analyzing a situation to find its resolution?
Do you want to work in a diverse team who values collaboration and an award winning company with career development opportunities?
What You Will Do
The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, payroll, and project management software.
This position focuses on our
Procontractor
product. You will:
Assisting customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues.Developing solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use.Understanding technical concepts and communicating them clearly to individuals with varied backgrounds and skill levels.What Skills & Experience You Should Bring
Bachelor or Associate degree in business, accounting or other relevant discipline, or equivalent prior customer support experienceUnderstanding of general business, accounting, and Payroll principlesDemonstrated customer service and problem-solving skillsExcellent written and verbal communication skillsEncouraged but not required:
Construction industry experience, particularly in construction accounting and/or project managementFamiliarity with Salesforce and Google Suite
About Your Location
Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.
About Our Construction Division
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range:19.42
24.26
Bonus Eligible?No
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individualswithout regard to race, color, sex, gender identity or expression, sexual orientation,religion, age, physical or mental disability, veteran status, pregnancy (includingchildbirth or related medical conditions), national origin, marital status, geneticinformation, and all other legally protected characteristics. We forbid discrimination andharassment in the workplace based on any protected status or characteristic. A criminalhistory is not an automatic bar to employment with the Company, and we considerqualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations forindividuals with disabilities, and individuals with sincerely held religious beliefs in our jobapplication procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com
Job Location: Portland, OR | Knoxville, TN (Hybrid) In office 2-3 days a week
Our Department: Trimble Construction
Do you love software and enjoy helping others?
Do you like proactively solving problems and analyzing a situation to find its resolution?
Do you want to work in a diverse team who values collaboration and an award winning company with career development opportunities?
What You Will Do
The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, payroll, and project management software.
This position focuses on our
Procontractor
product. You will:
Assisting customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues.Developing solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use.Understanding technical concepts and communicating them clearly to individuals with varied backgrounds and skill levels.What Skills & Experience You Should Bring
Bachelor or Associate degree in business, accounting or other relevant discipline, or equivalent prior customer support experienceUnderstanding of general business, accounting, and Payroll principlesDemonstrated customer service and problem-solving skillsExcellent written and verbal communication skillsEncouraged but not required:
Construction industry experience, particularly in construction accounting and/or project managementFamiliarity with Salesforce and Google Suite
About Your Location
Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.
About Our Construction Division
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble's Privacy Policy
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range:19.42
24.26
Bonus Eligible?No
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individualswithout regard to race, color, sex, gender identity or expression, sexual orientation,religion, age, physical or mental disability, veteran status, pregnancy (includingchildbirth or related medical conditions), national origin, marital status, geneticinformation, and all other legally protected characteristics. We forbid discrimination andharassment in the workplace based on any protected status or characteristic. A criminalhistory is not an automatic bar to employment with the Company, and we considerqualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations forindividuals with disabilities, and individuals with sincerely held religious beliefs in our jobapplication procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com