TrueCare™
Customer Service Representative (Bilingual: Chinese)
TrueCare™, Flushing, New York, United States, 11358
Company Overview:
Empowering Health, Enriching Lives: True Care's Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow.
We Are Hiring!
Multiple Openings!
Position: Clerical/Administrative Assistant, Scheduling Coordinator, or Admissions Specialist
Must be Bilingual: Cantonese, Mandarin or Fuzhounese
Locations: Flushing or Sunset Park
Job Summary:
The Clerical/Administrative Assistant works closely with our HHA Recruitment team. He/she is the first point of contact for chosen caregivers to guide them through the application process efficiently. The Clerical/Administrative Assistant is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.
The Scheduling coordinator works closely with the CDPAP team and potential clients to help facilitate setting up care for members enrolled with True Care Home Care. He/she is responsible for processing referrals received from all referral sources to ensure potential patients can enroll in home care services in a timely fashion.
Administrative Assistant Responsibilities include:
Work with chosen caregivers to guide them in submitting all required work and medical documentation via phone and in-personParticipate in orientation by meeting and greeting all applicants, screening them and providing the necessary paperwork needed for them to start working i.e fingerprints, OMEG, employment verification, reference checkFollow up with unattended applicants to reschedule orientation dates, verify attendance for orientation and in-service classesAssist with the formatting of policies, procedures and other documents as necessaryMaintain open lines of communication with all applicantsDemonstrate service excellence and positive interpersonal relations in dealing with others, including, patients, families, employees, managers, medical staffResponsible for the completion of intake, enrollment, and monitoring ongoing Caregiver applicationsParticipate with in-service and orientations as requestedEnsure a high level of care for the caregiversCoordinate and communicate with various staff in accordance with company policies and to the benefit of our caregiversEnsure caseload retention and assist with growing the company's referralsMaintain HIPAA compliance and regulationsScheduling Coordinator Responsibilities include:
Have knowledge of all lines of services in true care to offer patients the best services possible and to generate daily referralsLiaison between the agency and partnering contracts to discuss member eligibility and start of care processesWorking with active patients to obtain necessary documentation and assisting new patients to get Medicaid or refer patients to a third party to get active Medicaid for continued enrollmentFollow up with potential patients and contracts on a consistent basis to ensure intake and enrollment is processed smoothlyManage the referral intake process from initiation through admission statusesAnalyze weekly status update reports, from all agency contacts and complete all necessary paperworkMaintain an active caseload with an appropriate quota and follow processes to get potential patients started with servicesSchedule assessments and reassessments of applicants and enrollees using HHA eXchange.Timely communication with the Program Manager, team members, and the Marketing team.Constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sourcesCreate, obtain and track all communication notes for prior and present authorizationsAdmissions Specialist Responsibilities include:
Consistently maintain caseload of potential clients and follow up with them on a continued basisBe the liaison between the contracts and clients to get them eligible for servicesSchedule nursing assessments as needed to assess patients in their homesScreen patients to find out best level of care; obtain all required paperworkManage the referral intake process from initiation through admission statuses; generate daily referrals through the Epace systemManage the eligibility process of patients as they enter True Care for homecare servicesGather patient documentation and obtain any insurance information from the patient to get them cleared for servicesInvestigate type and level of insurance coverage to assess patient eligibility for home care servicesCommunicate with medical professionals and insurance company personnel to expedite patient eligible into our programAnalyze weekly status update reports, from all agency contacts and complete all necessary paperworkComplete data entry to ensure accuracy of reporting and outcomes and schedule assessments and reassessments of applicants and enrollees using HHA eXchangeUpkeep timely communication with the Intake Manager, team members, and the marketing team.Maintain constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sourcesMaintain effective relations with all agency contactsCreate, obtain and track all communication notes for prior and present authorizations.Job Requirements:
Diploma from an accredited High School; GED equivalentFluency in Mandarin and Cantonese or FuzhouneseHave experience working with database systems, an innate ability to internalize large amounts of information, experience in HHA eXchange is a plusDemonstrated exceptional customer service experienceExcellent verbal and written communication skillsPersonable and professional and can assist patients with questions on the CDPAP programs for the Scheduling Coordinator role
True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
#hp
Empowering Health, Enriching Lives: True Care's Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow.
We Are Hiring!
Multiple Openings!
Position: Clerical/Administrative Assistant, Scheduling Coordinator, or Admissions Specialist
Must be Bilingual: Cantonese, Mandarin or Fuzhounese
Locations: Flushing or Sunset Park
Job Summary:
The Clerical/Administrative Assistant works closely with our HHA Recruitment team. He/she is the first point of contact for chosen caregivers to guide them through the application process efficiently. The Clerical/Administrative Assistant is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.
The Scheduling coordinator works closely with the CDPAP team and potential clients to help facilitate setting up care for members enrolled with True Care Home Care. He/she is responsible for processing referrals received from all referral sources to ensure potential patients can enroll in home care services in a timely fashion.
Administrative Assistant Responsibilities include:
Work with chosen caregivers to guide them in submitting all required work and medical documentation via phone and in-personParticipate in orientation by meeting and greeting all applicants, screening them and providing the necessary paperwork needed for them to start working i.e fingerprints, OMEG, employment verification, reference checkFollow up with unattended applicants to reschedule orientation dates, verify attendance for orientation and in-service classesAssist with the formatting of policies, procedures and other documents as necessaryMaintain open lines of communication with all applicantsDemonstrate service excellence and positive interpersonal relations in dealing with others, including, patients, families, employees, managers, medical staffResponsible for the completion of intake, enrollment, and monitoring ongoing Caregiver applicationsParticipate with in-service and orientations as requestedEnsure a high level of care for the caregiversCoordinate and communicate with various staff in accordance with company policies and to the benefit of our caregiversEnsure caseload retention and assist with growing the company's referralsMaintain HIPAA compliance and regulationsScheduling Coordinator Responsibilities include:
Have knowledge of all lines of services in true care to offer patients the best services possible and to generate daily referralsLiaison between the agency and partnering contracts to discuss member eligibility and start of care processesWorking with active patients to obtain necessary documentation and assisting new patients to get Medicaid or refer patients to a third party to get active Medicaid for continued enrollmentFollow up with potential patients and contracts on a consistent basis to ensure intake and enrollment is processed smoothlyManage the referral intake process from initiation through admission statusesAnalyze weekly status update reports, from all agency contacts and complete all necessary paperworkMaintain an active caseload with an appropriate quota and follow processes to get potential patients started with servicesSchedule assessments and reassessments of applicants and enrollees using HHA eXchange.Timely communication with the Program Manager, team members, and the Marketing team.Constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sourcesCreate, obtain and track all communication notes for prior and present authorizationsAdmissions Specialist Responsibilities include:
Consistently maintain caseload of potential clients and follow up with them on a continued basisBe the liaison between the contracts and clients to get them eligible for servicesSchedule nursing assessments as needed to assess patients in their homesScreen patients to find out best level of care; obtain all required paperworkManage the referral intake process from initiation through admission statuses; generate daily referrals through the Epace systemManage the eligibility process of patients as they enter True Care for homecare servicesGather patient documentation and obtain any insurance information from the patient to get them cleared for servicesInvestigate type and level of insurance coverage to assess patient eligibility for home care servicesCommunicate with medical professionals and insurance company personnel to expedite patient eligible into our programAnalyze weekly status update reports, from all agency contacts and complete all necessary paperworkComplete data entry to ensure accuracy of reporting and outcomes and schedule assessments and reassessments of applicants and enrollees using HHA eXchangeUpkeep timely communication with the Intake Manager, team members, and the marketing team.Maintain constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sourcesMaintain effective relations with all agency contactsCreate, obtain and track all communication notes for prior and present authorizations.Job Requirements:
Diploma from an accredited High School; GED equivalentFluency in Mandarin and Cantonese or FuzhouneseHave experience working with database systems, an innate ability to internalize large amounts of information, experience in HHA eXchange is a plusDemonstrated exceptional customer service experienceExcellent verbal and written communication skillsPersonable and professional and can assist patients with questions on the CDPAP programs for the Scheduling Coordinator role
True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
#hp