Mohican Lodge
Front Desk Agent
Mohican Lodge, Perrysville, Ohio, United States, 44864
Description of the Role:
We are currently seeking candidates with outgoing, friendly personalities to be Hotel Front Desk Agents at Mohican Lodge. This is a crucial role that requires excellent communication and organizational skills. As a Front Desk Agent, you will be responsible for providing exceptional customer service, managing reservations, and informing guests about hotel amenities and rates. We are looking for Part Time, Evening, 3pm-11pm.
Responsibilities:
Perform all check-in and check-out tasks
Manage phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements:
Experience as a Hotel Front Desk Agent, Receptionist, or other customer-facing role preferred but not required
Experience with computers, copiers, faxes, and other office equipment preferred but not required
Previous experience with answering multi-line telephones preferred but not required
Customer service experience
Excellent communication and organizational skills
Benefits:
PTO
Holiday Pay
Meal Plan
Room & Retail Discount
401(k) Retirement Savings Plan
Ongoing Training and Career Development
About the Company:
Mohican Lodge, located in Perrysville, Ohio, is a premier hotel managed by Regency Hotel Management. At Mohican Lodge, we take pride in delivering exceptional hospitality services and creating memorable experiences for our guests. With a team of dedicated professionals and a focus on maximizing profit and creating asset value, we offer a supportive and growth-oriented work environment.
We are currently seeking candidates with outgoing, friendly personalities to be Hotel Front Desk Agents at Mohican Lodge. This is a crucial role that requires excellent communication and organizational skills. As a Front Desk Agent, you will be responsible for providing exceptional customer service, managing reservations, and informing guests about hotel amenities and rates. We are looking for Part Time, Evening, 3pm-11pm.
Responsibilities:
Perform all check-in and check-out tasks
Manage phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements:
Experience as a Hotel Front Desk Agent, Receptionist, or other customer-facing role preferred but not required
Experience with computers, copiers, faxes, and other office equipment preferred but not required
Previous experience with answering multi-line telephones preferred but not required
Customer service experience
Excellent communication and organizational skills
Benefits:
PTO
Holiday Pay
Meal Plan
Room & Retail Discount
401(k) Retirement Savings Plan
Ongoing Training and Career Development
About the Company:
Mohican Lodge, located in Perrysville, Ohio, is a premier hotel managed by Regency Hotel Management. At Mohican Lodge, we take pride in delivering exceptional hospitality services and creating memorable experiences for our guests. With a team of dedicated professionals and a focus on maximizing profit and creating asset value, we offer a supportive and growth-oriented work environment.