Sr Site Support Specialist

Location: New Orleans, LA, US* Provide Best in Class level 2 and 3 technical support for clients at local office and remote locations.* Support Windows laptops and desktops including End Of Life replacement, configuration and deployment. Troubleshoot all client issues, connectivity, package deployment and virus removal.* Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices* Maintain asset inventory of hardware within assigned territory.* Work with outside contractors, project teams and internal staff to maintain and repair all IT assets.* Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues.* Support annual equipment refresh including switch and server replacement.* 7-10 years of experience supporting a diverse user base.* In-depth knowledge of Windows 10, Microsoft Office and Windows. Familiarity with Mac OS and iOS.* In-depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment.* Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools.* Experience with unattended build processes and imaging utilities.* Experience remediating operating system security vulnerabilities and patch implementation methods.* Experience using remote client management tools.* Knowledge of device encryption and anti-virus software.* Knowledge of network physical connectivity.* Knowledge of Wi-Fi security and access.* Knowledge of Microsoft Teams preferred.* BA in Computer Science or related field preferred but not required.* MCSA or 10 years experience in a Windows environment.* Network+ or 5 years supporting enterprise network infrastructure.* Excellent customer service skills.* Meticulous attention to detail.* Ability to troubleshoot desktop and infrastructure issues and resolve complex problems.* Ability to make decisions recognizing established precedents and practices and to use resourcefulness and tact in solving new problems.* Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures.* Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives.* Strong written and oral communication skills.* Ability to establish and maintain effective working relationships.* Ability to analyze and optimize servers and workstations, perform network integration, installation and configuration.* Travel required - 10%.* Must be authorized to work in the United States.