Kapwing
QA Analyst
Kapwing, San Francisco, California, United States, 94199
We’re looking to hire a talented QA analyst to help build a highly-reliable media creation platform. This position is a full-time role reporting to the Quality Lead at the Kapwing HQ in San Francisco.ResponsibilitiesEnsure high-quality product development: Support the product and engineering team by writing test plans and iteratively testing functionalityOversee releases:
Work with engineering and Customer Support to develop processes and protocols to oversee pre-release testing and post-release monitoring.Manual testing:
Rigorously check that Kapwing is performing as expected in production. Investigate bugs to find reproduction steps and assist the Customer Support team to identify technical issues that users run into.Act as interface between engineering and customer support.Investigate user reported issues for reproducible steps or root cause, and triage priority.RequirementsStrong communication skills: Clear technical writer and strong speaking skills2+ years of work experience in a technical or analytical role (experience with quantitative analysis, scripting, QA, engineering, etc).Experience with web testing.Experience with bug/task tracking tools (ex: Asana, Jira, Shortcut).Creative thinker: Thinks of many solutions to a problem.Entrepreneurial: Excited about joining a small, high-growth team and contributing across all areas of the company.No ego: There’s a lot we wish we could do but don’t have time for. Must have the ability to put the product’s needs first.Passion for serving creative professionals and interest in media.Creative and organized, with a dedicated customer approach.Experience in functional end-to-end workflow testing, including test planning and execution.PreferredExperience with automated testing (Cypress, Jest).Experience with Sentry, Papertrail, and Heroku.1+ year of experience with
Javascript, Python, HTML.Experience with video editing tools.
Work with engineering and Customer Support to develop processes and protocols to oversee pre-release testing and post-release monitoring.Manual testing:
Rigorously check that Kapwing is performing as expected in production. Investigate bugs to find reproduction steps and assist the Customer Support team to identify technical issues that users run into.Act as interface between engineering and customer support.Investigate user reported issues for reproducible steps or root cause, and triage priority.RequirementsStrong communication skills: Clear technical writer and strong speaking skills2+ years of work experience in a technical or analytical role (experience with quantitative analysis, scripting, QA, engineering, etc).Experience with web testing.Experience with bug/task tracking tools (ex: Asana, Jira, Shortcut).Creative thinker: Thinks of many solutions to a problem.Entrepreneurial: Excited about joining a small, high-growth team and contributing across all areas of the company.No ego: There’s a lot we wish we could do but don’t have time for. Must have the ability to put the product’s needs first.Passion for serving creative professionals and interest in media.Creative and organized, with a dedicated customer approach.Experience in functional end-to-end workflow testing, including test planning and execution.PreferredExperience with automated testing (Cypress, Jest).Experience with Sentry, Papertrail, and Heroku.1+ year of experience with
Javascript, Python, HTML.Experience with video editing tools.