Ritter Communications
Technical Support Rep
Ritter Communications, Jonesboro, Arkansas, us, 72402
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are currently looking for a residential
Technical Support Representative (TSR)
to join our team!
Ideal Candidates:
Are inquisitive and have an aptitude for effective problem-solvingEnjoy solving problems and helping to build rapport with customersDemonstrate advocacy for internal and external customersEnjoy working in a team-oriented, professional office environment with awesome like-minded peopleSome of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!Must be able to work Monday, Thursday and Friday 4pm - 1am, Saturday and Sunday 3pm- 12am.What You'll Do
Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues.
TSRs main responsibilities include:
Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customerThinking logically and following standardized procedures to solve technical issuesProficiently documenting troubleshooting steps during conversations with customersLogging all calls handledChecking and responding to support emails and chatsMaintaining confidentiality and security of all customer informationMaking outbound calls for the purpose of follow-up and supportMaintaining schedule flexibility, including weekends and holidaysWhat You'll Bring to The Table
Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunitiesExcellent customer service mindset and skills, with prior experience working with customersThe ability to learn quickly and apply coaching feedbackBasic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooksAbility to communicate with customers, co-workers, and various business contacts in a professional and courteous mannerAssociates degree in Computer Technology or a related field is preferred but not required
What You'll Love About Working With Us
Meaningful Benefits
As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.
Time Off
We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.
Performance-based compensation
Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.
We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.
Room to Grow
We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are currently looking for a residential
Technical Support Representative (TSR)
to join our team!
Ideal Candidates:
Are inquisitive and have an aptitude for effective problem-solvingEnjoy solving problems and helping to build rapport with customersDemonstrate advocacy for internal and external customersEnjoy working in a team-oriented, professional office environment with awesome like-minded peopleSome of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!Must be able to work Monday, Thursday and Friday 4pm - 1am, Saturday and Sunday 3pm- 12am.What You'll Do
Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues.
TSRs main responsibilities include:
Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customerThinking logically and following standardized procedures to solve technical issuesProficiently documenting troubleshooting steps during conversations with customersLogging all calls handledChecking and responding to support emails and chatsMaintaining confidentiality and security of all customer informationMaking outbound calls for the purpose of follow-up and supportMaintaining schedule flexibility, including weekends and holidaysWhat You'll Bring to The Table
Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunitiesExcellent customer service mindset and skills, with prior experience working with customersThe ability to learn quickly and apply coaching feedbackBasic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooksAbility to communicate with customers, co-workers, and various business contacts in a professional and courteous mannerAssociates degree in Computer Technology or a related field is preferred but not required
What You'll Love About Working With Us
Meaningful Benefits
As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.
Time Off
We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.
Performance-based compensation
Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.
We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.
Room to Grow
We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)