Ogletree Deakins
Site Support Specialist
Ogletree Deakins, St Louis, Missouri, United States,
Position Summary:
Our St. Louis, MO office has the opportunity for an experienced Site Support Specialist to join the Firms expanding technology department. The Site Support Specialists primary responsibilities are 1) the front-line PC/LAN and software support for 35+ end-users in the St. Louis office; and 2) the development, coordination and support of webinars, recordings and training sessions. Duties include developing training materials, scheduling of studio time, setup and testing, supporting and recording sessions, media production and the maintenance and upkeep of equipment. Regular schedule is 8:30AM-5:30PM Monday through Friday with some overtime as needed. As part of the West Region Technology Support team, assist with providing technology support to offices in the Central Region, including travel to these locations as needed. Will participate or project manage projects/tasks assigned for local, regional, or firm-wide initiativesEssential Functions:Studio Support and CoordinationDevelop PowerPoint TurningPoint presentationsSet up studio for use with technology services (e.g. presentations, network connections, Webex event center and training center)Operate Audio Video equipment and Presentation software during events.Maintain Audio and Video and computer equipment.Coordination, planning and arrangement of live events such as seminarsTechnology Site SupportFront-line desktop support for technology related issues and requests. Ensure end-users are supported quickly and efficiently for incidents, problems, and requests.User administration including new employee onboarding and offboarding.Keeps accurate inventory of supported offices equipmentRegularly communicates with Office Administrators to ensure local office support expectations are met as it pertains to technology.Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.Works with other IT Department teams and firm departments in performing tasks associated with firm technologyParticipates in projects that may require travel to other firm officesContributes to the good of the IT Department, local office(s), and the entire firm; adds value to the operations of the local (home-based) office and the firmThe following are some of the technologies used in the office that would be supported by the Site Support Specialist:Studio Technology: Microphones, Headsets, Speakers/Sound System, Video Cameras, Video Displays, Teleprompters, Webex Event Center and Training Center or similar web platforms, Microsoft PowerPoint, TurningPointPC Systems: Dell desktops and HP and Lenovo laptopsLAN Devices: Cisco switches, modems, APC UPSs, PDUs, Dell Windows serversOffice Machines: Ricoh and OCE multifunction devices, fax machines, HP printers/scanner, Billback terminals, conference room audio/visual equipmentDesktop Software: Windows 10, Microsoft Office, FileSite (Document Management System), SCCMTelephonyMobile Device Setup and SupportRequirements:
4+ years experience in a technical support position4+ years Audio/Visual support and coordination experience.Experience with web conferencing tools (WebEx a plus)Experience with Microsoft PowerPoint and TurningPoint presentation best practices.Strong organizational skills. IndependentStrong interpersonal and customer service skills.Superior troubleshooting and problem solving skillsGood understanding and experience with network and client infrastructure: such as backup strategies, server hardware, Microsoft server and client software.Law firm experience a major plus.Relative technology certification a plus.Media production experience preferredDocument Management/Interwoven 8.x experience preferredSmartphone (android, iPhone) provision and troubleshooting preferredPlease note, we are not working with outside recruiters for this position.Benefits:Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.Firm Overview:Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firms Client Pledge, is one of the firms top priorities and a cornerstone of its core values. Best Law Firms has named Ogletree Deakins a Law Firm of the Year for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its Law Firm of the Year in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.Equal Opportunity Employer.
Our St. Louis, MO office has the opportunity for an experienced Site Support Specialist to join the Firms expanding technology department. The Site Support Specialists primary responsibilities are 1) the front-line PC/LAN and software support for 35+ end-users in the St. Louis office; and 2) the development, coordination and support of webinars, recordings and training sessions. Duties include developing training materials, scheduling of studio time, setup and testing, supporting and recording sessions, media production and the maintenance and upkeep of equipment. Regular schedule is 8:30AM-5:30PM Monday through Friday with some overtime as needed. As part of the West Region Technology Support team, assist with providing technology support to offices in the Central Region, including travel to these locations as needed. Will participate or project manage projects/tasks assigned for local, regional, or firm-wide initiativesEssential Functions:Studio Support and CoordinationDevelop PowerPoint TurningPoint presentationsSet up studio for use with technology services (e.g. presentations, network connections, Webex event center and training center)Operate Audio Video equipment and Presentation software during events.Maintain Audio and Video and computer equipment.Coordination, planning and arrangement of live events such as seminarsTechnology Site SupportFront-line desktop support for technology related issues and requests. Ensure end-users are supported quickly and efficiently for incidents, problems, and requests.User administration including new employee onboarding and offboarding.Keeps accurate inventory of supported offices equipmentRegularly communicates with Office Administrators to ensure local office support expectations are met as it pertains to technology.Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.Works with other IT Department teams and firm departments in performing tasks associated with firm technologyParticipates in projects that may require travel to other firm officesContributes to the good of the IT Department, local office(s), and the entire firm; adds value to the operations of the local (home-based) office and the firmThe following are some of the technologies used in the office that would be supported by the Site Support Specialist:Studio Technology: Microphones, Headsets, Speakers/Sound System, Video Cameras, Video Displays, Teleprompters, Webex Event Center and Training Center or similar web platforms, Microsoft PowerPoint, TurningPointPC Systems: Dell desktops and HP and Lenovo laptopsLAN Devices: Cisco switches, modems, APC UPSs, PDUs, Dell Windows serversOffice Machines: Ricoh and OCE multifunction devices, fax machines, HP printers/scanner, Billback terminals, conference room audio/visual equipmentDesktop Software: Windows 10, Microsoft Office, FileSite (Document Management System), SCCMTelephonyMobile Device Setup and SupportRequirements:
4+ years experience in a technical support position4+ years Audio/Visual support and coordination experience.Experience with web conferencing tools (WebEx a plus)Experience with Microsoft PowerPoint and TurningPoint presentation best practices.Strong organizational skills. IndependentStrong interpersonal and customer service skills.Superior troubleshooting and problem solving skillsGood understanding and experience with network and client infrastructure: such as backup strategies, server hardware, Microsoft server and client software.Law firm experience a major plus.Relative technology certification a plus.Media production experience preferredDocument Management/Interwoven 8.x experience preferredSmartphone (android, iPhone) provision and troubleshooting preferredPlease note, we are not working with outside recruiters for this position.Benefits:Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.Firm Overview:Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firms Client Pledge, is one of the firms top priorities and a cornerstone of its core values. Best Law Firms has named Ogletree Deakins a Law Firm of the Year for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its Law Firm of the Year in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.Equal Opportunity Employer.