Prime Controls
IT Service Technician
Prime Controls, Lewisville, Texas, us, 75029
Overview:
Introducing Prime ControlsEstablished in 1997, Prime Controls is a family-owned Systems Integration and I&C Construction firm dedicated to meeting clients' industrial automation and control requirements. As a Main Automation Contractor, we offer comprehensive solutions, supported by our size, expertise, and extensive experience. With a professional team of over 850 employees, Prime Controls serves customers nationwide from our Lewisville, Texas headquarters and offices throughout the South-Central United States. Our mission is to deliver the highest quality professional services while prioritizing our employees' well-being and fostering an exceptional workplace environment.What You Will DoAs an IT Service Technician for Prime Controls, you will support the day-to-day business functions of Prime Controls employees as it pertains to using hardware, software, and systems.A Typical Day at Prime ControlsPrepares laptops and cell phones to be issued to Prime Controls employees according to Prime IT standards and processes.Responds to, triages, and or resolves requests and incidents within our IT ticketing system.Provides training and orientation services to new and existing employees on Prime IT resources including hardware and applications.Maintains an orderly work area and assists in maintaining organized common/storage areas.Receives and processes incoming shipments addressed to IT.Provides outstanding customer service to colleagues in order to help maximize productivity.Arrives at work on time with a high level of personal hygiene dressed in business-casual attire.Participates in a rotating on-call schedule to provide IT request monitoring and response during limited hours outside of the regular business schedule.Limited travel (less than 10%) to provide direct support to branch offices and job sites.
What You Will BringThe BasicHigh school diploma and/or some college experienceIntermediate knowledge of Microsoft productivity suite.Strong organizational and multitasking skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.The PreferredPrevious IT help desk experience and/or extensive customer service experience.Undergraduate degree in a relevant discipline (e.g., computer information systems, cybersecurity)What We Offer:Full-time employees enjoy a great benefits package including, but not limited to:Health, Dental, and Vision coverageFlexible Spending Account(s)Generous PTONumerous culture events401k matching and more!
Introducing Prime ControlsEstablished in 1997, Prime Controls is a family-owned Systems Integration and I&C Construction firm dedicated to meeting clients' industrial automation and control requirements. As a Main Automation Contractor, we offer comprehensive solutions, supported by our size, expertise, and extensive experience. With a professional team of over 850 employees, Prime Controls serves customers nationwide from our Lewisville, Texas headquarters and offices throughout the South-Central United States. Our mission is to deliver the highest quality professional services while prioritizing our employees' well-being and fostering an exceptional workplace environment.What You Will DoAs an IT Service Technician for Prime Controls, you will support the day-to-day business functions of Prime Controls employees as it pertains to using hardware, software, and systems.A Typical Day at Prime ControlsPrepares laptops and cell phones to be issued to Prime Controls employees according to Prime IT standards and processes.Responds to, triages, and or resolves requests and incidents within our IT ticketing system.Provides training and orientation services to new and existing employees on Prime IT resources including hardware and applications.Maintains an orderly work area and assists in maintaining organized common/storage areas.Receives and processes incoming shipments addressed to IT.Provides outstanding customer service to colleagues in order to help maximize productivity.Arrives at work on time with a high level of personal hygiene dressed in business-casual attire.Participates in a rotating on-call schedule to provide IT request monitoring and response during limited hours outside of the regular business schedule.Limited travel (less than 10%) to provide direct support to branch offices and job sites.
What You Will BringThe BasicHigh school diploma and/or some college experienceIntermediate knowledge of Microsoft productivity suite.Strong organizational and multitasking skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.The PreferredPrevious IT help desk experience and/or extensive customer service experience.Undergraduate degree in a relevant discipline (e.g., computer information systems, cybersecurity)What We Offer:Full-time employees enjoy a great benefits package including, but not limited to:Health, Dental, and Vision coverageFlexible Spending Account(s)Generous PTONumerous culture events401k matching and more!