S&P Global
Client Success Head of North America
S&P Global, Dallas, Texas, United States, 75215
About the Role:Grade Level (for internal use):13The Team:
By leading both the Client Engagement and Client Support Teams, the head of Client Success North America is responsible for retaining and developing business with existing WSO clients.
Responsibilities and Impact:By leading the proactive Client Engagement and reactive Client Support Teams, you're responsible for maintaining and growing revenue within WSO accounts, and collaborating appropriately with other parts of S&P Global to widen and deepen the relationship S&P Global has with the client. Orchestrator for all key non-analytical relationship issues across the designated portfolio.Manage complex existing relationships, as well as molding internal processes.Identify and execute on upselling and cross-selling opportunities from existing strategic clients. Utilize market knowledge and intelligence gleaned from clients to work collaboratively with Enterprise Solutions Product Development and other segments of S&P Global in order to maximize opportunities and develop new products.Analyze business needs for key strategic accounts and develop solutions and product enhancements and new development opportunities to maintain and grow business.Broad understanding of the business needs of key stakeholders in the Lending industry (Asset Managers, Banks, Hedge Funds, etc).Broad knowledge of S&P Global Ratings & S&P Global's products and services and how they relate to customers.Ability to understand customer problems and implement a solution strategy to meet the client's needs.Has an excellent understanding of key market trends in S&P's key market sectors (Banks, Insurance, Corporates, Structured Products) in North America.
Compensation/Benefits Information:
(This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $110,000 to $190,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
What We're Looking For:Basic Qualifications:Bachelor Degree plus 5 - 10 years of experience in financial services and/or relationship management.
Skills:Demonstrated strength in effective influencing, negotiation, interpersonal and communication skills.Effective communication skills, both orally and in writing. Public speaking skills and the ability to deal with people at all levels within an organization.Strong commercial acumen and an understanding of how to monetize solutions and drive product development.The incumbent must display high energy levels and a "can do" attitude.Strong emotional intelligence and team player attitude.
Right to Work Requirements:This role is limited to persons with indefinite right to work in the United States.
Return to Work:Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.
About S&P Global Market Intelligence:At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology - the right combination can unlock possibility and change the world.
Our People:We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values:Integrity, Discovery, Partnership
Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you - and your career - need to thrive at S&P Global.
Diversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.
Equal Opportunity Employer:S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.#J-18808-Ljbffr
By leading both the Client Engagement and Client Support Teams, the head of Client Success North America is responsible for retaining and developing business with existing WSO clients.
Responsibilities and Impact:By leading the proactive Client Engagement and reactive Client Support Teams, you're responsible for maintaining and growing revenue within WSO accounts, and collaborating appropriately with other parts of S&P Global to widen and deepen the relationship S&P Global has with the client. Orchestrator for all key non-analytical relationship issues across the designated portfolio.Manage complex existing relationships, as well as molding internal processes.Identify and execute on upselling and cross-selling opportunities from existing strategic clients. Utilize market knowledge and intelligence gleaned from clients to work collaboratively with Enterprise Solutions Product Development and other segments of S&P Global in order to maximize opportunities and develop new products.Analyze business needs for key strategic accounts and develop solutions and product enhancements and new development opportunities to maintain and grow business.Broad understanding of the business needs of key stakeholders in the Lending industry (Asset Managers, Banks, Hedge Funds, etc).Broad knowledge of S&P Global Ratings & S&P Global's products and services and how they relate to customers.Ability to understand customer problems and implement a solution strategy to meet the client's needs.Has an excellent understanding of key market trends in S&P's key market sectors (Banks, Insurance, Corporates, Structured Products) in North America.
Compensation/Benefits Information:
(This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $110,000 to $190,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
What We're Looking For:Basic Qualifications:Bachelor Degree plus 5 - 10 years of experience in financial services and/or relationship management.
Skills:Demonstrated strength in effective influencing, negotiation, interpersonal and communication skills.Effective communication skills, both orally and in writing. Public speaking skills and the ability to deal with people at all levels within an organization.Strong commercial acumen and an understanding of how to monetize solutions and drive product development.The incumbent must display high energy levels and a "can do" attitude.Strong emotional intelligence and team player attitude.
Right to Work Requirements:This role is limited to persons with indefinite right to work in the United States.
Return to Work:Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.
About S&P Global Market Intelligence:At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology - the right combination can unlock possibility and change the world.
Our People:We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values:Integrity, Discovery, Partnership
Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you - and your career - need to thrive at S&P Global.
Diversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.
Equal Opportunity Employer:S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.#J-18808-Ljbffr