Squad Leader -Medicare Services

Job Description:

Squad Leader, Fidelity Medicare Services

The\u00A0Role

Fidelity s Healthcare Group has launched a new Medicare business that helps individuals select and enroll in quality Medicare coverage. As an early member of this new and innovative team, you will have the opportunity to help build and grow a business that could impact millions of individuals!

Our Squad Leaders are collaborative business leaders who have a passion for helping people solve complex problems in the health care space.

The Expertise and Skills You Bring

• Collaborate with design and research to build digital experiences to help our customers navigate complex health care decisions

• Create and own OKPI s to measure and track business value

• Lead a team of engineers without formal authority to build products and features to help our customers

• Enable our partners in sales, service, and operations to successfully adopt the features you build through documentation and training

• Work with our Product Area Leader and stakeholders from UXD, dev, sales, ops and channel management to develop a 3-12 month roadmap for your Squad

• Solicit feedback from impacted stakeholders (in forums like Demo and others) to ensure solutions meet user needs

• Cultivate a continuous learning and improvement environment by routinely partnering with Squad members and Chapter Leaders to align on resourcing needs, skills development, and learning opportunities that will enable Squad members to grow and thrive

• Partner with our Senior Leadership team to build and grow a new Fidelity business that could impact millions of individuals!

• You are customer obsessed and committed to continuously deepening your understanding of the client & associate experience

• Experience in the Medicare or health insurance industry nice to have

• You take a data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered

• You have experience with Agile methodology, practices and processes, and have used collaboration tools, such as JIRA, Mural, Confluence or MS Teams.

• You identify, communicate and remove impediments to progress

• You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams

• You are familiar with design thinking and utilize the mindsets of human-centered design to make empathetic business decisions

The Team

Fidelity s Healthcare Group helps people achieve better health and financial outcomes by providing integrated solutions, tools and advice. Our Squad Leaders are key to delivering digital products that uphold Fidelity s commitment to providing the best customer experience in the financial services industry.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to