PMS-ES Help Desk (Systems Analyst)

PMS-ES Helpdesk/Systems Analyst Job Description

Notes:

• Long-term/Multi-year contract
• Hybrid, onsite 3 days a week in Navy Yard, D.C.
• Must be a U.S. citizen.
• 20-30% helpdesk duties
• Working with a custom application
• Good communication skills, good customer service skills
• This person does system administration and account administration-troubleshooting component, testing and training end users on how to use system. Coordinate with software developers. Steer development on software applications

Job Description

• Seeking a candidate to join our team providing Help Desk support for our U.S Navy client located in Washington, DC. This individual will be responsible for providing administrative, operational, and programmatic support for PMS-ES, a Government Owned - Contractor Operated (GO-CO) Integrated Data Environment (IDE) system.
• This position is contingent upon your ability to obtain and maintain a DoD Secret level clearance post-employment.

Responsibilities

• Perform system administration functions for the PMS-ES system and its applications and provide initial triage of user reported problems.
• Communicate with system users to troubleshoot reported issues and respond to requests (e.g. user access, application how-to, or application errors).
• Track reported issues and requests in a ticketing system and follow through to resolution.
• Coordinate with system developers to provide details of and troubleshoot reported issues.
• Conduct functional testing and validation of the system and updates/fixes to its applications.
• Interface with Navy program stakeholders to obtain relevant information to accomplish application data setup or modification.
• Provide individual and group training to system users both remotely and in-person.
• Develop technical documentation (e.g. training materials and user guides).

Qualifications

To be successful in this role you will have:

• Bachelor's degree with 5-10 years of relevant experience. In some cases, educational requirements may be adjusted or waived for comparable work experience.
• Must be a U.S. citizen.
• Must be able to obtain and maintain a Secret Clearance post-employment.
• Must be able to work a flexible shift between 7 am and 7 pm ET, Monday through Friday.
• Must be able to fly to customer locations on the east, west, and gulf coasts to conduct on-site user training as required (estimate 10 days/yr max).
• Customer service oriented with excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize and execute multiple tasks in a timely manner.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Desired Skills & Experience

• Experience with Navy ship acquisition and/or Navy program support.
• Experience with the PMS-ES system is highly desired.
• Experience with other IDE systems.
• Experience with Windows Server Active Directory.
• Experience working in a collaborative, team environment.
• Experience with software testing and/or user training.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit

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Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.