Care Coordinator Supervisor

Position Title: Care Coordinator Supervisor

Location: Remote

Schedule: Standard

Duration: 3+ Months, “Contract to Hire”

Summary:

Supervises daily operations of care coordination services and staff. Ensures staff is fully informed of changes impacting their work by communicating updates, policy revisions, performance outcomes, and significant events.

Advises non-clinical staff regarding support tasks. Supervisors are responsible for reviewing and understanding the scope of practice of their state of licensure as well as those of associated staff.

Required:

• Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW), with a current unrestricted license, with one (1) year supervisory experience or equivalent leadership role, and,
• U.S. Citizenship
• Case Manager Certification by a URAC-recognized entity
• Three years full-time equivalent of direct clinical care to the consumer
• Two Years Case Management or equivalent experience

Preferred:

• Bachelor's degree or higher in health-related field
• Experience in the TRICARE benefit program or the Military Health System

Key Responsibilities:

• Supervises the daily operations of case management services. Hires, trains, coaches, counsels, and develops clinical and non-clinical staff. Supports recruitment efforts by interviewing, selecting, and training new staff.
• Applies knowledge of HIPAA privacy and security regulations as well as URAC accreditation standards to ensure compliance in daily practice.
• Coordinates staff orientation and training. Ensures staff provides case management within scope of practice and in compliance with organizational protocols, desk procedures, and policies. Provides staff training, including training aids. Documents and assesses effectiveness of staff training.
• Supervises individual staff caseload and beneficiary treatment plans to ensure delivery of care, productivity,
• and timeliness. Evaluates case manager practice for quality, timeliness, and process consistency.
• Conducts regular and ad hoc case review audits, providing staff feedback regarding results and process improvement.
• Participates in the evaluation of the case management program.
• Ensures compliance with policy and Health Care Services desk procedures.
• Collaborates with case managers, care coordinators, medical providers, the Director, Case Management and the Medical Director for Case Management on program interpretation and guidance.
• Actively participates in clinical and non-clinical performance improvement projects and meetings.
• Monitors and provides input on the performance of non-clinical staff.
• Supports department by covering case management and CM Special Programs, and/or carry a case load as necessary.
• Performs other duties as assigned.
• Regular and reliable attendance is required.