Client Success Team - Manager

Staffing Now, a division of SNI Companies, has partnered with our client in hiring a full-time Client Success Manager to lead a team in delivering innovative healthcare technology with a human touch. An overview of the responsibilities include:

• Client Management and Team Leadership: Retain and support existing clients while managing, mentoring, and inspiring a team to meet and exceed Key Performance Indicators (KPIs) related to client retention and revenue growth.
• Training and Onboarding: Provide comprehensive training and support for internal and external clients on proprietary systems; develop and update customer service policies and Standard Operating Procedures (SOPs) to align with company goals and industry best practices.
• Performance Tracking and Improvement: Track and analyze key performance indicators (KPIs), such as response times and resolution rates; identify areas for improvement in customer service processes and implement effective solutions.
• Travel and Time Management: Manage commitments through effective organization and time management; travel up to 20% seasonally as required.

Qualifications:

• 3+ years of relevant technology enabled SAAS experience.
• Proven record with year over year with client retention and upsell growth.
• Experience with healthcare clients, medical colleges and government is a plus.

Other:

• Full time: Monday – Friday (8 am to 5 pm)
• Must be able to pass a background check and screen
• Remote capabilities after 120 days.

Compensation and Benefits:

The compensation for this position starts at $75,000 per year. Your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience.

Insurance, and other benefit options that are offered include:

• Insurance, and other benefit options that are offered include:
• Medical, Dental and Vision
• Disability Insurance
• Supplemental Life Insurance
• Health Savings Account (HSA)
• Fixed Indemnity Plans
• Voluntary Benefits

For immediate consideration, please apply and then call our offices directly to further discuss the opportunity. Office

(720) 458-4372