DevOps Manager I

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

Are you a DevOps visionary, ready to lead a team of technical experts into the future? As a DevOps Manager I, you will be the driving force behind our cutting-edge DevOps platforms, ensuring seamless enterprise deployment pipelines and rock-solid code repositories. You will cultivate a culture of continuous learning and inspire your team to reach new heights. By championing best practices for delivery, maintenance, and monitoring, you will ensure the highest quality solutions across code, data, and mobile pipelines. If you're a strategic thinker with a passion for innovation and a knack for inspiring teams, this is your chance to make a lasting impact on our organization.

Outcomes and Activities:

DevOps

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Collaborate with stakeholders to align with company objectives.
• Define and enforce standards and procedures for DevOps platforms.
• Oversee the promotion of software from non-production to production environments.
• Support deployment pipelines and ensure the security of code repositories.
• Prioritize and manage new projects, addressing risks to scope, timeline, and budget.
• Coordinate the resolution of pipeline incidents.
• Drive strategic initiatives to enhance application reliability and performance.
• Mentor team members on DevOps best practices and process improvements.
• Automate manual processes to accelerate engineering projects.
• Support engineering teams in defining and implementing new system requirements.
• Lead debugging efforts in production and assist with testing.
• Develop tools to meet customer requirements and integrate with engineering tools.
• Ensure high availability and fault tolerance of automated systems.
• Actively participate in Agile practices and contribute to sprint commitments.
• Perform capacity planning and monitoring, predicting system growth.
• Develop and maintain comprehensive documentation.

Other

• Serves as a 24/7 escalation point for the team.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. 
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. 
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. 
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. 

Requirements:

• Bachelor's degree or equivalent experience.
• Minimum of 3 years’ experience managing DevOps teams, including some experience with conflict resolution, setting and enforcing performance expectations, mentoring and career guidance.
• Working experience in technical leadership, capable of providing mentorship, cross-functional project execution, collaborating on and executing technical vision and strategy
• Minimum 5 years of experience in DevOps, Software Engineering, or a related IT field.
• Strong experience directly leading people on technical teams or projects.
• Expertise with CI/CD tools (Jenkins, CircleCI, GitLab CI, Bamboo, Harness, GitHub Actions).
• Expertise with infrastructure as code (Terraform, Ansible).
• Expertise with cloud platforms (AWS, Azure).
• Experience with containerization and orchestration (Docker, Kubernetes, Rancher).
• Experience with monitoring and observability tools (Dynatrace, Splunk, Grafana).
• Experience with database technologies (Oracle, PostgreSQL, Liquibase).
• Experience with scripting languages (Python, Groovy).
• Experience with service mesh technologies (App Mesh, Istio).

Preferred Experience:

• Experience with Linux and/or Windows environments.
• Experience with test automation frameworks (JUnit, API, Robot, Cucumber, SpecFlow, etc.).
• Experience configuring and maintaining database versioning tools (Red Gate, Datical, etc.).
• Experience with application and infrastructure monitoring for performance and availability.
• Experience managing source code solutions and branching strategies.
• Demonstrated experience designing and implementing automation-enabled solutions.
• Experience within a Java / C++ environment.
• Experience with cloud-based technologies such as Azure DevOps or AWS.
• Experience with automation technologies and scripting languages like Ansible, PowerShell, Python, Groovy, Node, Go.
• 8 years of software engineering experience.
• Experience with infrastructure as code tools (Terraform, CloudFormation, Azure Resource Manager, Google Cloud Deployment Manager).

Knowledge and Skills:

• Ability to innovate, design, and build DevOps solutions for the enterprise.
• Demonstrate a continuous improvement mindset by integrating code quality, security, and automated testing capabilities.
• Be a strong collaborator with product owners, understanding business needs to deliver robust solutions.
• Act as a change agent by introducing DevOps standards, methodologies, and automation.
• Ability to automate unit and integration test cases and solve complex problems.
• Experience and understanding of the business value created and driven by DevOps work.
• Strong understanding of relevant and emerging technologies, with the ability to provide input and coach team members.
• Ability to understand and analyze complex problems requiring evaluation of intangible variables.

Targeted Total Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $119,625 to 253,000. This position may also be eligible for a sign-on RSU grant.

Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications, and geographic location.

INDENGMP

zip

LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click

for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.