Collections Specialist
Russell Tobin & Associates, Plano, TX, United States
What are we looking for in our Collections Specialist?
Russell Tobin's client, a multinational business software company is hiring for a Collections Specialist in Plano, TX
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Employment Type: Contract/Hybrid
Location: Plano, TX
Pay rate: $20-$23/hr, DOE
Responsibilities:
- Answer customer inquiries by chat, email, and phone
- Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes
- Technical mentoring: teaches and provides technical support to front-line agents
- Clear and concise case documentation in shared QuickBase return records
- Handles multiple tasks, switches priorities, and focuses as needed
- Maintaining a work queue and meet service level metrics.
- Collect account balances
- Make outbound calls to customers to provide options to resolve balances due
- Run Credit Report
- Make a decision(s) to delay the collections of a balance due.
- Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.
Requirements:
- Ability to identify and navigate internal systems
- Ability to accurately use Amazon Connect to track time daily with predefined status’s
- Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLA’s are met for each job task
- Competently use CCP to receive and make phone calls and Chats
- Ability to use internal systems for SOPs to ensure quality assurance metrics are met
- Must possess basic computer skills including MS Office Suite
- Proficiency with a 10-key, basic Accounting Skills, and ability to type at a rate sufficient to keep up with the workflow
- High school diploma or GED is required
Nice to have:
- QuickBooks experience a plus
- 1+ years of previous experience in collections, bankcard, banking, or financial services a plus
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
CB
Rate/Salary: $20-$23/hr, DOE