Senior Instructional Designer

Position SummaryThe Senior Instructional Designer consults on the analysis, design, and development of training solutions that will address the needs of JetBlue corporate and operational Crewmembers, while fulfilling Federal Aviation Administration (FAA) requirements for regulatory and non-regulatory training programs when applicable. As part of this role, the Senior Instructional Designer manages client and business partner relationships, designs highly effective training and performance support materials based off sound learning principles, and manages projects effectively. This involves partnering with Business Partners, Subject Matter Experts (SMEs), and designated leads using consulting skills to perform needs analysis, select the right delivery option(s), design the solution, and support corporate-wide training initiatives. The Senior Instructional Designer should also be able to develop online or print-based instructional materials to adhere to internal Style & Brand guidelines.Essential ResponsibilitiesLeads the analysis and design phases of new programs and training initiativesLeads instructional design consultation discussions, including intake discussions, with Leadership, JetBlue University (JBU) colleges, SMEs (Subject Matter Experts), project leads, and Business Partners for training needs during all phases of learning solution developmentPerforms varied analyses to determine performance gaps and job tasks that require instructional interventionConsults with learning data analytics team to determine measurement strategy and impact of training solutionsWorks independently or with peers to design and develop end-to-end training or performance support solutions across multiple platformsDevelops and maintains all aspects of large-scale project plans and project documentation using WorkfrontPartners with the other Learning Design peers to effectively support, influence, and contribute to all phases of Learning Design including analysis, content development, release, support, evaluation and revision cycleWorks within, suggests, and promotes the guidelines and recommendations for processes and procedures related to design, development, and courseware implementationProvides quality assurance on developed content, pending project size, type, and criticalityEstablishes and communicates guidelines and recommendations for processes and procedures related to Instructional DesignProactively conducts peer mentoring or training on topics related to Instructional DesignDevelops and maintains relationships with Business Partners who may assist with the development of training solutions, which may include the selection of Business Partners in partnership with the JetBlue's sourcing teamWorks with Leadership and peers to design, support, and maintain strategic initiatives including but not limited to: new program development, program evaluation, course maintenance, and process documentationKeeps abreast of new and developing trends in training and adult learning, applies them to Learning Design initiatives, and creates opportunities to develop others (peers, faculty, SMEs, etc.) in these areasContributes to the immediate and long-term vision of the Learning Design team; researching, implementing, training and developing using the guidelines provided by leadershipOther duties as requiredMinimum Experience and QualificationsBachelor's Degree in Instructional Design or related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experienceThree (3) years' experience in a field related to adult learning, instructional design, professional development, curriculum development, or performance improvementTwo (2) years of experience leading or managing projects with multiple stakeholdersExperience consulting with clients to determine the best instructional solutions and/or strategiesExperience managing large projects with multiple stakeholdersExperience building and maintaining all aspects of project plans in project management software such as Workfront or MS ProjectExperience using data to help inform training decisionsAbility to research, analyze, and synthesize information/data and provide appropriate recommendations for learning solutionsExcellent verbal and written communication skills, including a strong attention to detailProficient with Microsoft Office suite and SharePointAgile and flexible to manage and contribute to multiple tasks simultaneouslyAbility to work well with others as part of a teamAbility to work well under pressure, meet deadlines and adapt quickly to changing information and prioritiesMust pass a ten (10) year background check and pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipPreferred Experience and QualificationsMaster's Degree in Instructional Design or related fieldFive (5) years' experience with adult learning, instructional design, professional development, curriculum development, or performance improvementAirline industry experienceDemonstrated experience leading projects and managing stakeholdersDemonstrated ability to guide the development of othersExperience managing Business Partner relationshipsAwareness and understanding of FAA regulationsExperience working in learning development tools, such as Articulate Studio or StorylineCrewmember ExpectationsRegular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and PassionPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))EquipmentComputer and other office equipmentWork EnvironmentTraditional office environmentPhysical EffortGenerally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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