Macon & Joan Brock Virginia Health Sciences at Old Dominion University
Patient Counselor
Macon & Joan Brock Virginia Health Sciences at Old Dominion University, Norfolk, Virginia, United States, 23500
Patient Counselor
Position Number:
50303ADepartment:
SurgeryGrade:
14Compensation Min:
USD $45,163.00/Yr.Compensation Max:
USD $58,712.00/Yr.Category:
ClinicalLocation:
US-VA-NorfolkType:
Regular Full-TimeOverview
Oversee the day-to-day operation for the surgical oncology division. Assist with the office patient flow, act as a liaison between patient and doctor, open and coordinate daily clinic schedule, enter radiology orders, obtain pre-surgical testing, vital signs, and pre-authorization from insurance companies.Responsibilities
Assist in training new Medical Assistant staff.Coordinate patient care from time of referral to Surgical Oncology visit and surgery if necessary.Assist in managing tumor board conferences and facilitate follow-up care after the conferences.Educate patients on the proper techniques of a self-breast exam as well as provide training to patients, medical students, and residents.Communicate with various departments and referral agencies to facilitate accurate and appropriate care of patients.Educate area groups, institutions, churches, etc. to increase awareness of the program.Assist with maintaining and updating the database of patient information and the Breast Evaluation Program calendar to ensure appropriate follow-up.Manage future appointments and obtain necessary medical record information.Participate in all staff meetings, education lectures, and quality improvement activities.Assist diagnosed cancer patients in navigating the healthcare system through their treatment.Chaperone when appropriate and assist in minor surgeries.Compile and assess reports and forms prior to surgery.Obtain vital signs, reconcile allergy lists, medication lists, and smoking status of patients.Order and call in medication through the electronic medical records.Maintain clean, well-equipped examination rooms, and sterilize instruments.Stock examination rooms, triage area, and work station with medical supplies.Perform phone triage, complete team tasks, paperwork, and faxes.Schedule surgeries and post-operative appointments.Respond to questions from patients, family members, faculty/residents, and other healthcare providers in a timely manner.Maintain and update demographic patient information.Assist with patient triage and office surgical procedures during clinic hours.Serve as the patient advocate and ensure the optimal patient experience.Be responsive to patient needs and solve patient problems and issues.Knowledge of Medicaid procedures and assist patients in obtaining coverage.Perform filing, faxing, and copying as requested.Prepare correspondence/forms/letters as requested by patients and faculty.Conform to all applicable HIPAA compliance and safety guidelines.Complete all assigned tasks and cover for absent clinical staff as needed.Follow EVMS protocols related to infection control, environmental safety, and patient confidentiality.Perform other duties as assigned.Qualifications
3 years of relevant experience working in a hospital or doctor's office. CMA (Certified Medical Assistant) or LPN preferred. LPNs must be licensed in Virginia. Preferred surgical/oncology experience. Must have knowledge of third-party billing procedures and surgery scheduling. Familiarity with desktop computing tools and multi-line phone systems. Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel, and support staff.Copy of active certification is required upon application submission. Documentation must include your name, certification number, and expiration date.
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Position Number:
50303ADepartment:
SurgeryGrade:
14Compensation Min:
USD $45,163.00/Yr.Compensation Max:
USD $58,712.00/Yr.Category:
ClinicalLocation:
US-VA-NorfolkType:
Regular Full-TimeOverview
Oversee the day-to-day operation for the surgical oncology division. Assist with the office patient flow, act as a liaison between patient and doctor, open and coordinate daily clinic schedule, enter radiology orders, obtain pre-surgical testing, vital signs, and pre-authorization from insurance companies.Responsibilities
Assist in training new Medical Assistant staff.Coordinate patient care from time of referral to Surgical Oncology visit and surgery if necessary.Assist in managing tumor board conferences and facilitate follow-up care after the conferences.Educate patients on the proper techniques of a self-breast exam as well as provide training to patients, medical students, and residents.Communicate with various departments and referral agencies to facilitate accurate and appropriate care of patients.Educate area groups, institutions, churches, etc. to increase awareness of the program.Assist with maintaining and updating the database of patient information and the Breast Evaluation Program calendar to ensure appropriate follow-up.Manage future appointments and obtain necessary medical record information.Participate in all staff meetings, education lectures, and quality improvement activities.Assist diagnosed cancer patients in navigating the healthcare system through their treatment.Chaperone when appropriate and assist in minor surgeries.Compile and assess reports and forms prior to surgery.Obtain vital signs, reconcile allergy lists, medication lists, and smoking status of patients.Order and call in medication through the electronic medical records.Maintain clean, well-equipped examination rooms, and sterilize instruments.Stock examination rooms, triage area, and work station with medical supplies.Perform phone triage, complete team tasks, paperwork, and faxes.Schedule surgeries and post-operative appointments.Respond to questions from patients, family members, faculty/residents, and other healthcare providers in a timely manner.Maintain and update demographic patient information.Assist with patient triage and office surgical procedures during clinic hours.Serve as the patient advocate and ensure the optimal patient experience.Be responsive to patient needs and solve patient problems and issues.Knowledge of Medicaid procedures and assist patients in obtaining coverage.Perform filing, faxing, and copying as requested.Prepare correspondence/forms/letters as requested by patients and faculty.Conform to all applicable HIPAA compliance and safety guidelines.Complete all assigned tasks and cover for absent clinical staff as needed.Follow EVMS protocols related to infection control, environmental safety, and patient confidentiality.Perform other duties as assigned.Qualifications
3 years of relevant experience working in a hospital or doctor's office. CMA (Certified Medical Assistant) or LPN preferred. LPNs must be licensed in Virginia. Preferred surgical/oncology experience. Must have knowledge of third-party billing procedures and surgery scheduling. Familiarity with desktop computing tools and multi-line phone systems. Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel, and support staff.Copy of active certification is required upon application submission. Documentation must include your name, certification number, and expiration date.
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