Practice Coordinator

Job Profile SummaryThis role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role performs the following Clinical Administration duties: long-term strategic planning, determining strategic issues and opportunities that could affect practice success, prioritizing and tracking investments across practices, allocating resources and making decisions regarding practice growth, and developing plans to accomplish the practice's vision. This is an entry-level role that typically requires little to no prior knowledge or experience, where work is routine or follows standard procedures, closely supervised, and communicates information that requires little explanation or interpretation.Job OverviewUnder general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. Assists with the workflow operations of the practice, maintenance of all documents and files, and project-oriented tasks. This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations, and patient experience.Preferred Qualifications:High School diploma or equivalent.Two (2) years of experience in a hospital, medical office, or clinic.Bilingual.Duties and Responsibilities:Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.Assists with scheduling template creation and changes.Answers phones, triages calls, responds to patient requests, and takes messages in an office or call center setting.Greets and checks-in patients; verifies patient demographic and insurance information.Assists with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.Collects copayments.Prepares medical records and documentation for patient visits, including loading of information into the EMR system.Takes an active role in monitoring patient flow and communicating delays to patients and providers.Assists with billing charge entry and reconciliation.Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.Provides general clerical support to department physicians.Participates in performance improvement projects.Physical Requirements:Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.May be exposed to dust and other typical office-like discomforts.Manual dexterity using fine hand manipulations for computer keyboard operation.Requires ability to see computer screen and read reports.Requires ability to hear instructions from physicians and other clinical or nursing staff.Some exposure to hazardous materials (blood, etc.).Skills & Abilities:Good communication skills, both oral and written.Computer literacy required, including familiarity with email, Microsoft Office programs, and scheduling applications.Excellent interpersonal and organizational skills.Ability to handle multiple projects and prioritize tasks.Flexibility in work assignments.Knowledge of third-party billing.Ability to maintain confidential medical information.Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.

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