Datalogic
ICT Service Desk Specialist
Datalogic, Reno, Nevada, United States, 89550
Job Description
COMPANY BACKGROUND
Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems.Datalogic can boast over 50 years of history, during which it has achieved unique results: approximately 1.200 patents in multiple jurisdictions; 11 research centers and development (in Italy, USA, China and Vietnam); thousands of prestigious partners and customers deployed over five continents. The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future.Today, Datalogic Group has approximately 3,000 employees worldwide, distributed in 29 offices, with 11 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia. Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. In 2022, the Datalogic Group made significant strides and concluded the year by generating revenue of approximately €655 million. The Group is headquartered in Bologna, Italy.
POSITION INFORMATION
Datalogic Group is looking for a candidate joining the Corporate ICT Department, the position will be member of the Service Desk team and will be based in Datalogic HQ in Lippo di Calderara (BO).
ROLE MISSION
The ICT Service Desk Specialist will collaborate with local and global Service Desk Team members and will support end users with PC, server applications and hardware on first and second level tech support.
She/he will interact with software systems engineering, network devices to identify problems and restore services.
KEY RESPONSIBILITIES
Assist with ICT issues including desktop/laptop troubleshooting, installation of hardware and software, mobile devicesProvide high level customer supportContact for technical escalations.QUALIFICATIONS/REQUIREMENTS
Education: Bachelor's Degree in Computer Technology preferably and/or Technical Certifications
Language: Intermediate English; written and verbal communication
Experience: 2+ years of experience working within an ICT professional environment.
OTHER INFORMATION & SPECIFIC SKILLS
Understanding of network (LAN/WAN) architecturesKnowledge of major deployment tools (PXE, SCCM, Intune...)Knowledge of IT Service Management tools (ServiceNow, Helix, Ivanti, Hornbill...)Strong communication skillsSolid troubleshooting skillsExperience with Microsoft Products: Windows, Office 365 Suite, Active DirectoryExperience with Mobile Phone and Device OS - Apple iOS, Google - AndroidITIL / ISO27001 or other security experience a plusWillingness to travel mainly in the national territory
COMPANY BACKGROUND
Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems.Datalogic can boast over 50 years of history, during which it has achieved unique results: approximately 1.200 patents in multiple jurisdictions; 11 research centers and development (in Italy, USA, China and Vietnam); thousands of prestigious partners and customers deployed over five continents. The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future.Today, Datalogic Group has approximately 3,000 employees worldwide, distributed in 29 offices, with 11 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia. Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. In 2022, the Datalogic Group made significant strides and concluded the year by generating revenue of approximately €655 million. The Group is headquartered in Bologna, Italy.
POSITION INFORMATION
Datalogic Group is looking for a candidate joining the Corporate ICT Department, the position will be member of the Service Desk team and will be based in Datalogic HQ in Lippo di Calderara (BO).
ROLE MISSION
The ICT Service Desk Specialist will collaborate with local and global Service Desk Team members and will support end users with PC, server applications and hardware on first and second level tech support.
She/he will interact with software systems engineering, network devices to identify problems and restore services.
KEY RESPONSIBILITIES
Assist with ICT issues including desktop/laptop troubleshooting, installation of hardware and software, mobile devicesProvide high level customer supportContact for technical escalations.QUALIFICATIONS/REQUIREMENTS
Education: Bachelor's Degree in Computer Technology preferably and/or Technical Certifications
Language: Intermediate English; written and verbal communication
Experience: 2+ years of experience working within an ICT professional environment.
OTHER INFORMATION & SPECIFIC SKILLS
Understanding of network (LAN/WAN) architecturesKnowledge of major deployment tools (PXE, SCCM, Intune...)Knowledge of IT Service Management tools (ServiceNow, Helix, Ivanti, Hornbill...)Strong communication skillsSolid troubleshooting skillsExperience with Microsoft Products: Windows, Office 365 Suite, Active DirectoryExperience with Mobile Phone and Device OS - Apple iOS, Google - AndroidITIL / ISO27001 or other security experience a plusWillingness to travel mainly in the national territory