Go Get Em Tiger
Regional Manager
Go Get Em Tiger, Los Angeles, California, United States, 90079
Job Title:
Regional Manager
Location:
G&B / GGET Main Office, retail locations
Classification:
Full-time, exempt
Reports to:
VP of Retail Operations
Rate:
$90,000-105,000 annually
About the CompanyGo Get Em Tiger and G&B Coffee is a collection of baristas, roasters, chefs, bakers, general managers, product developers, quality control experts, storytellers and more who have dedicated themselves to creating innovative and memorable coffee experiences.
And the name? Go Get Em Tiger recognizes what coffee means for most of us. It's the moment we take to enjoy and become alive for the day that lies ahead. Coffee is the thing you do before the thing you do, and we’re here to help you get off to the right start.
About the TeamYou will report to our VP of Retail Operations and manage our team of General Managers.
About the JobThe Regional Manager is responsible – through direct influence, direction, and delegation – for their portfolio of cafes achieving the desired results in revenue, controllable expenses, and defined people metrics. You will achieve these results by providing excellent coaching to our team of General Managers (GMs). You will work with our GMs to ensure that we are always adhering to our service, product quality, and facilities standards and coach our managers on developing the Go Get Em Tiger leadership competencies that will be essential to their successful careers within the company.
Essential Duties
Raise the standards of customer service and product quality at our cafes
Regularly perform “Owner’s Path” walkthroughs of our cafes
Coach GMs on performing “Owner’s Path” walkthroughs
Clearly and effectively communicate necessary improvements to the GMs and hold them accountable to achieving the desired results
Recruit, motivate, train, and hold accountable a team of General Managers
Train managers on Go Get Em Tiger standards and practices and hold them accountable to delivering on them
Succession plan to ensure access to a pipeline of internally sourced managers. Assist in the hiring of great managers externally when necessary
Hold GMs accountable to achieving the goals they set for themselves as a part of their development plan
Achieve desired results
Meet or exceed portfolio revenue target
Coach managers on achieving unit-level revenue and controllable expense targets
Coach managers on achieving desired staff composition targets
Foster a safe and clean cafe environment for all employees and guests
Consistently achieve A grades on all CADPH food safety inspections at all cafes
Coach managers on urgently addressing any issue that compromises our ability to deliver a safe and clean cafe environment
Go Get Em Tiger Leadership CompetenciesAs a leader at Go Get Em Tiger, you…
Display Agility
Have Courage
Instill Accountability
Possess Interpersonal Savvy
Drive Results
Other Responsibilities
Attend bi-weekly management meetings
Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
Execute all duties of either FOH or BOH at the highest level measured by the GGET skill tracker. Execute all duties of the other discipline at a level of baseline functionality. (i.e. is an A+ barista and a competent cook or vice-versa)
Support General Managers in shop-specific events and programming
Find inventive ways to increase revenue
Build long-term customer loyalty
Qualifications & Experience
Minimum of two years of proven management success in a high-volume and/or quality driven food service environment is a must
Previous work experience in a high-volume specialty coffee setting is a plus
Experience managing diverse teams
Experience with P&L statements
Required Skills & Abilities
Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards in serving customers and in operational flow
Create and perpetually improve systems that are universally applicable in the store and can be implemented with ease
Demonstrable track record of delivering growth and success in Retail businesses
Good understanding of large-scale retail operations and the various systems supporting them
Demonstrable ability to think critically and build solutions to problems you encounter
Strong written and verbal communication skills
Strong strategic perspective, with the ability to execute tactical day-to-day deliverables while elevating the customer experience
Maintains a safe environment for all employees and customers
Strong product obsession for coffee, food and overall quality
Must possess a food safety manager certification or be willing to attain one within the first 30 days of employment
Availability for both weekend days and overall schedule availability
Must be able to provide reliable transportation to/from work and for work-related errands
Must be proficient with Email, Google Drive, Slack and Microsoft Office
Physical Requirements
Moving between worksites
Remaining in a stationary position, often standing or sitting for extended periods of time
Exposure to kitchen and cafe environments
Working at a computer for extended periods of time
Communicating with others to exchange information
#J-18808-Ljbffr
Regional Manager
Location:
G&B / GGET Main Office, retail locations
Classification:
Full-time, exempt
Reports to:
VP of Retail Operations
Rate:
$90,000-105,000 annually
About the CompanyGo Get Em Tiger and G&B Coffee is a collection of baristas, roasters, chefs, bakers, general managers, product developers, quality control experts, storytellers and more who have dedicated themselves to creating innovative and memorable coffee experiences.
And the name? Go Get Em Tiger recognizes what coffee means for most of us. It's the moment we take to enjoy and become alive for the day that lies ahead. Coffee is the thing you do before the thing you do, and we’re here to help you get off to the right start.
About the TeamYou will report to our VP of Retail Operations and manage our team of General Managers.
About the JobThe Regional Manager is responsible – through direct influence, direction, and delegation – for their portfolio of cafes achieving the desired results in revenue, controllable expenses, and defined people metrics. You will achieve these results by providing excellent coaching to our team of General Managers (GMs). You will work with our GMs to ensure that we are always adhering to our service, product quality, and facilities standards and coach our managers on developing the Go Get Em Tiger leadership competencies that will be essential to their successful careers within the company.
Essential Duties
Raise the standards of customer service and product quality at our cafes
Regularly perform “Owner’s Path” walkthroughs of our cafes
Coach GMs on performing “Owner’s Path” walkthroughs
Clearly and effectively communicate necessary improvements to the GMs and hold them accountable to achieving the desired results
Recruit, motivate, train, and hold accountable a team of General Managers
Train managers on Go Get Em Tiger standards and practices and hold them accountable to delivering on them
Succession plan to ensure access to a pipeline of internally sourced managers. Assist in the hiring of great managers externally when necessary
Hold GMs accountable to achieving the goals they set for themselves as a part of their development plan
Achieve desired results
Meet or exceed portfolio revenue target
Coach managers on achieving unit-level revenue and controllable expense targets
Coach managers on achieving desired staff composition targets
Foster a safe and clean cafe environment for all employees and guests
Consistently achieve A grades on all CADPH food safety inspections at all cafes
Coach managers on urgently addressing any issue that compromises our ability to deliver a safe and clean cafe environment
Go Get Em Tiger Leadership CompetenciesAs a leader at Go Get Em Tiger, you…
Display Agility
Have Courage
Instill Accountability
Possess Interpersonal Savvy
Drive Results
Other Responsibilities
Attend bi-weekly management meetings
Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
Execute all duties of either FOH or BOH at the highest level measured by the GGET skill tracker. Execute all duties of the other discipline at a level of baseline functionality. (i.e. is an A+ barista and a competent cook or vice-versa)
Support General Managers in shop-specific events and programming
Find inventive ways to increase revenue
Build long-term customer loyalty
Qualifications & Experience
Minimum of two years of proven management success in a high-volume and/or quality driven food service environment is a must
Previous work experience in a high-volume specialty coffee setting is a plus
Experience managing diverse teams
Experience with P&L statements
Required Skills & Abilities
Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards in serving customers and in operational flow
Create and perpetually improve systems that are universally applicable in the store and can be implemented with ease
Demonstrable track record of delivering growth and success in Retail businesses
Good understanding of large-scale retail operations and the various systems supporting them
Demonstrable ability to think critically and build solutions to problems you encounter
Strong written and verbal communication skills
Strong strategic perspective, with the ability to execute tactical day-to-day deliverables while elevating the customer experience
Maintains a safe environment for all employees and customers
Strong product obsession for coffee, food and overall quality
Must possess a food safety manager certification or be willing to attain one within the first 30 days of employment
Availability for both weekend days and overall schedule availability
Must be able to provide reliable transportation to/from work and for work-related errands
Must be proficient with Email, Google Drive, Slack and Microsoft Office
Physical Requirements
Moving between worksites
Remaining in a stationary position, often standing or sitting for extended periods of time
Exposure to kitchen and cafe environments
Working at a computer for extended periods of time
Communicating with others to exchange information
#J-18808-Ljbffr