Intuit Inc.
Staff Software Engineer - SRE
Intuit Inc., Mountain View, California, us, 94039
Come join the Intuit FinTech Payments Platform as a Software Engineer. Intuit Fintech is your trusted financial expert empowering financial prosperity for businesses and consumers through a convenient, powerful, AI-native fintech platform providing fast and easy access to funds at the time of need. We process millions of transactions every day across various payment methods. Millions of customers and merchants send billions of dollars moving at light-speed through our systems annually.Responsibilities
Be the first level of support and handle and investigate incidents, production issues, and alertsIdentify, design and build tools that are focused on tooling work and observability work, ensuring high availability, scalability, and performance of our production systemsEnsure the highest standards for engineering design, implementation, and testingAccurately scope effort, identify risks and clearly communicate trade-offs with team members and other stakeholdersInvestigate production issues and provide valuable insights to the core teamsPursue and resolve complex technical problems and share key learningsStay aware of industry trends and make technology choices and strategic decisionsCollaborate closely with peers, cross-functional teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results forward for IntuitMinimum Qualifications
5+ years of related experience with software development team, reliability or engineering excellence experience preferredExpert in one of the following: Automation, Monitoring tools, Cloud OperationsSolid AWS experienceSolid and comfortable with backend or full stack coding and scripting: strong experience with Java/J2EE, Go, Python, REST, SOAP, JSONSkilled in software development lifecycle processes. Experience with SCRUM and Agile DevelopmentKnowledge of current trends and best practices in the modern SaaS technology landscapeExperience in leveraging Amazon Web Services for building scalable applicationsHigh adaptability and flexibilityWork well under pressureEasy to work with: you communicate well, collaborate, and harness people around you during crises“Do whatever it takes” attitudeHave a passion for working on systems that are highly reliable, maintainable, scalable, and secureHigh energy, self-starter with a positive mindset and with a 'can do' attitudeYears experience in Fintech with large-scale payment systemsOperational Excellence
Proactively identifies and resolves product stability issues, thereby improving quality and availabilityExpertise in designing and implementing advanced CI/CD and automation/resiliency concepts such as Progressive Rollouts and Failure Modes and Effects Analysis (FMEA)Identifies and drives resiliency, cost optimization, and process improvementsManages and performs on-call duties to ensure operational excellence and quick resolution of production incidentsSoftware Fundamentals
Writes and reviews code to eliminate complexity while ensuring security, scalability, performance, testability, resiliency, and maintainabilityExpert at diagnosing and resolving cross capability issues, with a focus on tooling and observabilityEnhances test coverage including unit tests, end-to-end tests, and integration tests to maintain production system robustnessExperience with metrics, monitoring and alerting tools such as Splunk, Wavefront, AppDynamics, Prometheus, and PagerdutyDesign and Architecture
Promotes standard practices for tooling, monitoring, and observabilityDevelops tools that focus on improving system observability, including metrics, logging, and tracingCommunications
Ability to convince people of their design, especially for tooling and observability solutions that ensure system reliability and performanceIs receptive to feedback from peers and acts accordingly, particularly in high-pressure incident resolution scenariosCollaborates with other team members to solve problems more effectively, emphasizing cross-functional collaboration during production incidentsDemonstrated ability to explain complex technical issues to both technical and non-technical audiences
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Be the first level of support and handle and investigate incidents, production issues, and alertsIdentify, design and build tools that are focused on tooling work and observability work, ensuring high availability, scalability, and performance of our production systemsEnsure the highest standards for engineering design, implementation, and testingAccurately scope effort, identify risks and clearly communicate trade-offs with team members and other stakeholdersInvestigate production issues and provide valuable insights to the core teamsPursue and resolve complex technical problems and share key learningsStay aware of industry trends and make technology choices and strategic decisionsCollaborate closely with peers, cross-functional teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results forward for IntuitMinimum Qualifications
5+ years of related experience with software development team, reliability or engineering excellence experience preferredExpert in one of the following: Automation, Monitoring tools, Cloud OperationsSolid AWS experienceSolid and comfortable with backend or full stack coding and scripting: strong experience with Java/J2EE, Go, Python, REST, SOAP, JSONSkilled in software development lifecycle processes. Experience with SCRUM and Agile DevelopmentKnowledge of current trends and best practices in the modern SaaS technology landscapeExperience in leveraging Amazon Web Services for building scalable applicationsHigh adaptability and flexibilityWork well under pressureEasy to work with: you communicate well, collaborate, and harness people around you during crises“Do whatever it takes” attitudeHave a passion for working on systems that are highly reliable, maintainable, scalable, and secureHigh energy, self-starter with a positive mindset and with a 'can do' attitudeYears experience in Fintech with large-scale payment systemsOperational Excellence
Proactively identifies and resolves product stability issues, thereby improving quality and availabilityExpertise in designing and implementing advanced CI/CD and automation/resiliency concepts such as Progressive Rollouts and Failure Modes and Effects Analysis (FMEA)Identifies and drives resiliency, cost optimization, and process improvementsManages and performs on-call duties to ensure operational excellence and quick resolution of production incidentsSoftware Fundamentals
Writes and reviews code to eliminate complexity while ensuring security, scalability, performance, testability, resiliency, and maintainabilityExpert at diagnosing and resolving cross capability issues, with a focus on tooling and observabilityEnhances test coverage including unit tests, end-to-end tests, and integration tests to maintain production system robustnessExperience with metrics, monitoring and alerting tools such as Splunk, Wavefront, AppDynamics, Prometheus, and PagerdutyDesign and Architecture
Promotes standard practices for tooling, monitoring, and observabilityDevelops tools that focus on improving system observability, including metrics, logging, and tracingCommunications
Ability to convince people of their design, especially for tooling and observability solutions that ensure system reliability and performanceIs receptive to feedback from peers and acts accordingly, particularly in high-pressure incident resolution scenariosCollaborates with other team members to solve problems more effectively, emphasizing cross-functional collaboration during production incidentsDemonstrated ability to explain complex technical issues to both technical and non-technical audiences
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