CVS Health
Lead Director, Reasonable Accommodations
CVS Health, Hartford, Connecticut, us, 06112
CVS Health Lead Director, Reasonable Accommodations Hartford, Connecticut Apply Now
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryAs the Lead Director of Reasonable Accommodation (RA), you are responsible for leading a team focused on the enterprise strategy, program design and delivery of Reasonable Accommodation (RA) services. This role is essential to ensure compliance with the Americans with Disabilities Act (ADA) and other relevant regulations as well as the highest possible level of colleague service.As directed by the Vice President of Colleague Relations, the Lead Director will work closely with Leave of Absence, HR leadership, Compliance, legal counsel, Colleague Relations, and management to address and resolve complex RA issues; providing colleagues and leaders with the tools, training, technology, HR data and business unit support needed.This role also has responsibility to give recommendations on keeping applicable CVS policies up to date, across federal, state and city regulations in partnership with legal and compliance teams.Key ResponsibilitiesRecommend programs and practices that will enhance productivity, reduce costs, maintain/exceed service levels and support the strategic vision of the team.Design and implement streamlined workflows and procedures for handling accommodation requests, ensuring efficiency, consistency, and transparency throughout the process.Collaborate with legal, colleague relations and other key stakeholders to develop, review, and update RA policies, procedures, and guidelines.Oversee the operational delivery of the accommodation process, including intake, documentation, tracking, and resolution of requests.Monitor and analyze accommodation trends, track key metrics, and identify areas for process improvement.Develop a quality control approach with periodic audits and reviews of RA-related documentation, processes, and systems.Lead a team of at least three direct reports with a span of control of over 25 exempt and non-exempt colleagues.Provide inspirational leadership to ensure compliance and foster an environment of measurement, quality, and continuous improvement.Commit to continuous learning and professional development for self and team.Required Qualifications10+ years of experience in Reasonable Accommodation including Americans with Disabilities Act (ADA) or related field.5+ years of experience leading teams.3-5 years of experience in administration platforms, software applications and tools for data management, reporting, and analytics.Willingness to travel up to 10% (including plane travel).Preferred QualificationsDemonstrated track record of influencing key stakeholders and Senior Leadership.Experience working in a highly matrixed environment.Master’s degree in vocational rehabilitation counseling or related field or equivalent experience.Certifications in Disability, Vocational, Clinical or Human Resources.Certified Disability Management Specialist (CDMS).Certified Vocational Evaluator (CVE).Society for Human Resource Management (SHRM-CP or SHRM-SCP).Pay RangeThe typical pay range for this role is:$100,000.00 - $231,540.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.We anticipate the application window for this opening will close on: 09/13/2024.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryAs the Lead Director of Reasonable Accommodation (RA), you are responsible for leading a team focused on the enterprise strategy, program design and delivery of Reasonable Accommodation (RA) services. This role is essential to ensure compliance with the Americans with Disabilities Act (ADA) and other relevant regulations as well as the highest possible level of colleague service.As directed by the Vice President of Colleague Relations, the Lead Director will work closely with Leave of Absence, HR leadership, Compliance, legal counsel, Colleague Relations, and management to address and resolve complex RA issues; providing colleagues and leaders with the tools, training, technology, HR data and business unit support needed.This role also has responsibility to give recommendations on keeping applicable CVS policies up to date, across federal, state and city regulations in partnership with legal and compliance teams.Key ResponsibilitiesRecommend programs and practices that will enhance productivity, reduce costs, maintain/exceed service levels and support the strategic vision of the team.Design and implement streamlined workflows and procedures for handling accommodation requests, ensuring efficiency, consistency, and transparency throughout the process.Collaborate with legal, colleague relations and other key stakeholders to develop, review, and update RA policies, procedures, and guidelines.Oversee the operational delivery of the accommodation process, including intake, documentation, tracking, and resolution of requests.Monitor and analyze accommodation trends, track key metrics, and identify areas for process improvement.Develop a quality control approach with periodic audits and reviews of RA-related documentation, processes, and systems.Lead a team of at least three direct reports with a span of control of over 25 exempt and non-exempt colleagues.Provide inspirational leadership to ensure compliance and foster an environment of measurement, quality, and continuous improvement.Commit to continuous learning and professional development for self and team.Required Qualifications10+ years of experience in Reasonable Accommodation including Americans with Disabilities Act (ADA) or related field.5+ years of experience leading teams.3-5 years of experience in administration platforms, software applications and tools for data management, reporting, and analytics.Willingness to travel up to 10% (including plane travel).Preferred QualificationsDemonstrated track record of influencing key stakeholders and Senior Leadership.Experience working in a highly matrixed environment.Master’s degree in vocational rehabilitation counseling or related field or equivalent experience.Certifications in Disability, Vocational, Clinical or Human Resources.Certified Disability Management Specialist (CDMS).Certified Vocational Evaluator (CVE).Society for Human Resource Management (SHRM-CP or SHRM-SCP).Pay RangeThe typical pay range for this role is:$100,000.00 - $231,540.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.We anticipate the application window for this opening will close on: 09/13/2024.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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