McKinsey & Company
Business Process Consultant - McKinsey Implementation
McKinsey & Company, Los Angeles, California, United States, 90079
ImplementationBusiness Process Consultant - McKinsey Implementation
Job ID: 88385
Who You'll Work WithYou'll be working with McKinsey Implementation - a rapidly growing capability for our firm - in one of our offices in North America. As a member of MI, you'll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey's recommended change in their business.
Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale.
What You'll DoYou will engage at a deep level across our clients' businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained. Our work is about coaching and delivering lasting outcomes.
You will help clients build capabilities in delivery and execution, both during an active project and continuing after our consultants have shared their recommendations. Your primary long-term projects will be closely related to our traditional projects and will provide clients with decisive support in the introduction and implementation of strategic consulting concepts in Service Operations.
You'll act as an expert in implementing holistic transformation including customer experience/service design, frontline & field operations process improvement, corporate business function optimization, and/or customer care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact.
Qualifications
Undergraduate degree required, master's degree in engineering, business, operations or related disciplines preferred
7+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies/organizations
Experience in at least two of the following: Lean Management in service industries; customer experience; frontline & sales process transformation; field service or customer care process transformation; business support function transformation or process implementation
Demonstrated experience successfully leading a transformational/capability building activity within a service environment such as retail, telecom, banking, travel and transport, hospitality, financial services etc.
Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
Proven record of leadership in a professional setting
Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
Willingness to travel up to 80%
Apply Now
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary or hourly range for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $192,000 - $192,000 -to help you understand what you can expect.
Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
#J-18808-Ljbffr
Job ID: 88385
Who You'll Work WithYou'll be working with McKinsey Implementation - a rapidly growing capability for our firm - in one of our offices in North America. As a member of MI, you'll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey's recommended change in their business.
Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale.
What You'll DoYou will engage at a deep level across our clients' businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained. Our work is about coaching and delivering lasting outcomes.
You will help clients build capabilities in delivery and execution, both during an active project and continuing after our consultants have shared their recommendations. Your primary long-term projects will be closely related to our traditional projects and will provide clients with decisive support in the introduction and implementation of strategic consulting concepts in Service Operations.
You'll act as an expert in implementing holistic transformation including customer experience/service design, frontline & field operations process improvement, corporate business function optimization, and/or customer care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact.
Qualifications
Undergraduate degree required, master's degree in engineering, business, operations or related disciplines preferred
7+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies/organizations
Experience in at least two of the following: Lean Management in service industries; customer experience; frontline & sales process transformation; field service or customer care process transformation; business support function transformation or process implementation
Demonstrated experience successfully leading a transformational/capability building activity within a service environment such as retail, telecom, banking, travel and transport, hospitality, financial services etc.
Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
Proven record of leadership in a professional setting
Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
Willingness to travel up to 80%
Apply Now
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary or hourly range for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $192,000 - $192,000 -to help you understand what you can expect.
Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
#J-18808-Ljbffr