DocuSign
Senior ERP Applications Engineer - Quote to Cash
DocuSign, Seattle, Washington, us, 98127
Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doDocusign has recently consolidated our financial systems to the Oracle Cloud ERP, Procurement and Subscription Management suite of applications. We are in the process of scaling our finance applications further and rolling out ERP globally to support Docusign's growth.As the Senior Applications Engineer you will be responsible for working jointly with the Business Transformation, Enterprise Architecture, Enterprise Applications, Program Management, Docusign Product, Data and Integration teams to provide technology solutions to scale the in Oracle Subscription Management, Quote to Cash systems and other finance processes and related systems.This position is an individual contributor role reporting to the Sr. Manager, Financial Systems, Enterprise Applications.ResponsibilitiesFunction as a Senior Application Engineer and partner with the Quote to Cash team, Operations teams, offshore based development team, cross-functional business stakeholders, and our outsourced partners to design and deliver business and technology solutions that improve Docusign's Quote to Cash process and Core Finance business processes.Be a senior resource leading the definition of systems strategy, evaluation of tools, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be process designs, preparing solution design, lead proof of concept (POCs).Prepare the system flow, functional design and technical design documentation, product demos, module configurations, development of reports and dashboards, assist with any data mapping, integration approach, error handling, defining test scenarios, troubleshooting of issues, and providing appropriate resolutions.Upgrade and modernize business systems to stay ahead of the latest product capabilities and industry trends.Partner with the Software vendor to ensure all bugs are resolved on a timely basis and the product can scale to support Docusign's business processes and growth objectives.Design and develop custom extensions to meet gaps in Oracle functionality.Conduct unit testing, and integration testing, and support the business on UAT.Troubleshoot and resolve any defects to ensure the solution meets the intended business needs.Document processes and configurations.Analyze issues, perform root causes, design and develop permanent code fixes, configurations, or tuning.Learn and adapt to new technologies and industry trends, and apply them to the platform, where feasible.Collaborate with other offshore Enterprise Applications team members to ensure timely delivery of cross-team initiatives.Manage the Jira backlog and ServiceNow tickets and track the progress.Highlight key issues, risks, and mitigation plans on a timely basis.Job DesignationHybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicA bachelor's degree in computer science, information systems, or a related field with relevant IT or Oracle ERP experience.8+ years of techno-functional experience in technical solution design, configurations, end-to-end implementation, and post-production support on Oracle ERP applications.5+ years of recent experience with Oracle Fusion Cloud ERP, specifically in one or more of the following Oracle modules: Accounts Receivable (Billing, Cash, and Collections), Oracle Subscription Management (OSM), Oracle Bill Management (OBM), Advanced Collections, and Fusion Tax.Experience in extending Fusion Cloud ERP using Visual Builder Cloud Service (VBCS), OIC, SOAP or REST APIs, and other PaaS tools.Experience with Oracle Fusion customizations, managing Sandboxes, building or modifying pages, Infolets, BI Publisher, OTBI, Groovy, Java or Python scripting, ESS jobs, extensive Flex Fields (EFF) creation, and other related technologies.Experience serving as a liaison between product managers, business transformation leaders, and IT to provide technical solutions that meet user needs.Experience working in an agile environment and using data to drive product decisions.Experience with Jira, Confluence and Project Management tools.PreferredThorough understanding of Oracle Cloud APIs and experience in developing prototypes using Postman, SOAPUI, or similar tools.Strong problem-solving, analytical and critical thinking skills.Excellent team player who can work with virtual and global cross-functional teams.Excellent spoken and written communication skills, as well as receptive listening skills, with the ability to present complex ideas clearly and concisely to both technical and non-technical audiences.Good functional knowledge of data conversion, rapid implementation spreadsheets, File-Based Data Import (FBDI), ADFDI, import management, migrations, inbound and outbound interfaces.Understanding and experience of Fusion Tax and third party tax application integration such as Avlara.Experience working with payment gateway for Credit Card and ACH integrations.Understanding or experience Oracle Cloud Infrastructure (OCI), or other iPaaS technologies.Understanding of SOX, basic accounting, taxation and financial reporting.Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $134,900.00 - $216,975.00 base salary.Washington and New York (including NYC metro area): $129,000.00 - $190,550.00 base salary.This role is also eligible for bonus, equity and benefits.Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on region.Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.Retirement Plans: select retirement and pension programs with potential for employer contributions.Learning and Development: options for coaching, online courses and education reimbursements.Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.Life at DocusignDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights poster
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Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicA bachelor's degree in computer science, information systems, or a related field with relevant IT or Oracle ERP experience.8+ years of techno-functional experience in technical solution design, configurations, end-to-end implementation, and post-production support on Oracle ERP applications.5+ years of recent experience with Oracle Fusion Cloud ERP, specifically in one or more of the following Oracle modules: Accounts Receivable (Billing, Cash, and Collections), Oracle Subscription Management (OSM), Oracle Bill Management (OBM), Advanced Collections, and Fusion Tax.Experience in extending Fusion Cloud ERP using Visual Builder Cloud Service (VBCS), OIC, SOAP or REST APIs, and other PaaS tools.Experience with Oracle Fusion customizations, managing Sandboxes, building or modifying pages, Infolets, BI Publisher, OTBI, Groovy, Java or Python scripting, ESS jobs, extensive Flex Fields (EFF) creation, and other related technologies.Experience serving as a liaison between product managers, business transformation leaders, and IT to provide technical solutions that meet user needs.Experience working in an agile environment and using data to drive product decisions.Experience with Jira, Confluence and Project Management tools.PreferredThorough understanding of Oracle Cloud APIs and experience in developing prototypes using Postman, SOAPUI, or similar tools.Strong problem-solving, analytical and critical thinking skills.Excellent team player who can work with virtual and global cross-functional teams.Excellent spoken and written communication skills, as well as receptive listening skills, with the ability to present complex ideas clearly and concisely to both technical and non-technical audiences.Good functional knowledge of data conversion, rapid implementation spreadsheets, File-Based Data Import (FBDI), ADFDI, import management, migrations, inbound and outbound interfaces.Understanding and experience of Fusion Tax and third party tax application integration such as Avlara.Experience working with payment gateway for Credit Card and ACH integrations.Understanding or experience Oracle Cloud Infrastructure (OCI), or other iPaaS technologies.Understanding of SOX, basic accounting, taxation and financial reporting.Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $134,900.00 - $216,975.00 base salary.Washington and New York (including NYC metro area): $129,000.00 - $190,550.00 base salary.This role is also eligible for bonus, equity and benefits.Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on region.Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.Retirement Plans: select retirement and pension programs with potential for employer contributions.Learning and Development: options for coaching, online courses and education reimbursements.Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.Life at DocusignDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights poster
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