Solution Architect

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.At Arena, a PTC Business, we help high-tech manufacturers and medical device companies create products that change the world. Our cloud-based product lifecycle management (PLM) and quality management (QMS) software is used by leading product innovators like Nutanix, Bio-Rad, Sonos, Teleflex, and Citrix. Join our PTC family and you will thrive in an award-winning workplace that fosters a work-life balance.Location: West Coast (Pacific Time Zone), RemoteAs a key member of the customer success team, the Solution Architect is responsible for ensuring that Arena's application is implemented in a timely and professional manner to the customer's ultimate satisfaction. You will be working with new customers as well as driving adoption support and best-practices guidance for existing customers. The ideal candidate will be detail and process-oriented and able to handle multiple projects concurrently. Confidence is key to working independently to manage the delivery of implementation services and be able to willingly assist other team members as needed. A manufacturing background in High Tech, Medical Device, or Consumer Packaged Goods is a plus.Preferred Skills and Knowledge:Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options.Contribute to troubleshooting and solving data problems and process issues that relate to the efficient implementation of the application.Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration, and customer training.Analyze and map customers' business requirements to meet implementation objectives.Develop and maintain a deep understanding of the functional architecture of the Arena PLM application, its modules, and its features.Work with other members of the customer success team to translate your understanding of the Arena PLM application and how customers use it effectively into educational content for the Arena customer base.Preferred Experience:Product Lifecycle Management (PLM)Quality Management Systems (QMS)ECAD/MCAD/Product Data Management (PDM)Engineering Change Management (ECM)Document Management Systems (DMS)Demonstrated passion for people and serving the customer.Strong presentation skills, project planning, and scoping experience.General knowledge of relational database and reporting application solutions.Demonstrated Microsoft Excel skills (MS Access a plus). Experience in implementing SaaS software solutions preferred.Basic Qualifications:BS or MS in Mechanical Engineering, Industrial Engineering, Production Operation, or another related field.Minimum 5 to 7 years of proven consulting and software solution implementation experience.PTC carefully considers a wide range of compensation factors, which may include the background and experience of all applicants. PTC anticipates the salary range for this position to be between $71,000 - $150,000. The actual pay may be lower or higher depending on your skills, qualifications, experience, and location. Additionally, this role might be eligible for discretionary bonuses. Every PTC employee also has the opportunity to become a PTC shareholder through stock grant programs or an employee share purchase program which allows employees to purchase PTC stock at a discount. We offer various ways to experience well-being, confidence, and satisfaction. Depending on your location, you will have the opportunity to participate in PTC's benefit plans, including medical, dental and vision insurance, Paid Time Off and Sick Leave Policies, Tuition Reimbursement, 401K, flexible spending accounts, life insurance, and disability coverage. Note: PTC benefits programs are subject to eligibility requirements.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.

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