University of California - San Francisco Campus and Health
Lead, Collaboration Services
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Lead, Collaboration ServicesIT EmailFull Time80684BRJob SummaryThe Lead, Collaboration Services role will lead the integration of a broad range of collaboration tools to optimize customer and stakeholder productivity, ensuring alignment with the broader Digital Workplace Services IT strategy. The Lead will provide technical guidance to the engineers executing the modernization initiatives aimed at advancing the University's digital collaborations systems and infrastructure. The Lead works with customers, partners, and key stakeholders across the University to provide best-in-class services by identifying and implementing new tools and modernizing existing tools to enhance the customer experience at UCSF. The Lead, Collaboration Services will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Lead, Collaboration Services will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values.The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $113,500 - $258,100 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit:
UCSF Benefits .Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.Required QualificationsBachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, computer information systems, etc.7 to 10+ years of experience working in one or more of the following fields: collaboration services, network services, information technology, or related field.Expert in digital collaboration engineering design, implementation, and maintenance for large organizations.Extensive experience with industry-standard digital collaboration technologies and protocols such as Microsoft 365, Google Workspace, Box, Slack, Confluence, and other similar tools. Experience with Microsoft Active Directory and Lightweight Directory Access Protocol (LDAP). Expert knowledge of maintaining an email system and email security for a large organization. Experience with managing Windows Server and Linux.Extensive experience with messaging-related technologies such as Proofpoint, FireEye EX, Exchange, and LISTSERV.Advanced knowledge of network systems, network protocols and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.Expert in establishing documentation standards and influence adoption. Proven ability to create and maintain technical documentation.Advanced proficiency with automation tools such as PowerShell, Unix shell, and application APIs.Extensive experience in a leadership or management role, overseeing a team of technical professionals. Ability to align digital collaboration initiatives with broader IT strategies and goals.Industry-leading ability to enforce alignment of activities to pertinent service-level agreements, policies, procedures, regulations, and other requirements. Proven ability to translate large quantities of complex input into actionable outcomes.Advanced written and verbal communication skills and ability to communicate work assignments to medium-sized teams. Demonstrated experience presenting ideas, solutions, and complex technical information to audiences of technical and non-technical stakeholders.Expert leadership/management skills, including abilities in persuasion, negotiation, change management, and mentorship.Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, leading others, and advising teams on competing priorities. Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation. Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.Advanced experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion, and belonging.High-level understanding and ability to inspire creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading in an ever-changing, fast-paced environment.Preferred QualificationsMaster's degree in one or more of the following fields: computer science, computer information systems, etc.Cisco Certified Network Associate (CCNA), Red Hat, or equivalentMicrosoft Certified Solutions Expert (MCSE) or equivalentAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at
diversity.ucsf.edu . Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000500 INFO SYS ANL 5Job CategoryClinical Systems / IT ProfessionalsBargaining Unit99 - Policy-Covered (No Bargaining Unit)Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 HoursAdditional Shift DetailsM-F, 9am-5pm, as required after hours support
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UCSF Benefits .Department DescriptionUniversity of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.Required QualificationsBachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, computer information systems, etc.7 to 10+ years of experience working in one or more of the following fields: collaboration services, network services, information technology, or related field.Expert in digital collaboration engineering design, implementation, and maintenance for large organizations.Extensive experience with industry-standard digital collaboration technologies and protocols such as Microsoft 365, Google Workspace, Box, Slack, Confluence, and other similar tools. Experience with Microsoft Active Directory and Lightweight Directory Access Protocol (LDAP). Expert knowledge of maintaining an email system and email security for a large organization. Experience with managing Windows Server and Linux.Extensive experience with messaging-related technologies such as Proofpoint, FireEye EX, Exchange, and LISTSERV.Advanced knowledge of network systems, network protocols and topologies, including LAN, WAN, TCP/IP, DNS, and DHCP.Expert in establishing documentation standards and influence adoption. Proven ability to create and maintain technical documentation.Advanced proficiency with automation tools such as PowerShell, Unix shell, and application APIs.Extensive experience in a leadership or management role, overseeing a team of technical professionals. Ability to align digital collaboration initiatives with broader IT strategies and goals.Industry-leading ability to enforce alignment of activities to pertinent service-level agreements, policies, procedures, regulations, and other requirements. Proven ability to translate large quantities of complex input into actionable outcomes.Advanced written and verbal communication skills and ability to communicate work assignments to medium-sized teams. Demonstrated experience presenting ideas, solutions, and complex technical information to audiences of technical and non-technical stakeholders.Expert leadership/management skills, including abilities in persuasion, negotiation, change management, and mentorship.Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, leading others, and advising teams on competing priorities. Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation. Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.Advanced experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion, and belonging.High-level understanding and ability to inspire creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading in an ever-changing, fast-paced environment.Preferred QualificationsMaster's degree in one or more of the following fields: computer science, computer information systems, etc.Cisco Certified Network Associate (CCNA), Red Hat, or equivalentMicrosoft Certified Solutions Expert (MCSE) or equivalentAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at
diversity.ucsf.edu . Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationCampusJob Code and Payroll Title000500 INFO SYS ANL 5Job CategoryClinical Systems / IT ProfessionalsBargaining Unit99 - Policy-Covered (No Bargaining Unit)Employee ClassCareerPercentage100%LocationMission Center Building (SF), San Francisco, CAShiftDaysShift Length8 HoursAdditional Shift DetailsM-F, 9am-5pm, as required after hours support
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