Frontier Communications
Director SMB Sales Operations
Frontier Communications, Dallas, Texas, United States, 75215
Director SMB Sales Operations
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America - creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
What we're seeking:
This leader will be charged with driving Frontier's successful growth into new and existing territories throughout the country. They will be responsible for developing and supporting Frontier's SMB sales talent to maximize growth for new business acquisition. This leader helps the sales teams solve the business needs of prospects by aligning those needs and objectives with Frontier solutions. Your role is critical to Frontier's transformation strategy and will ensure SMB customer growth, experience, and market penetration targets are achieved.
This leader is a superb collaborator that knows how to build close-knit, high-performing teams that include both direct team members and key members of supporting functional teams. This leader is an exceptional coach and has a track record of developing talented individuals who have also demonstrated remarkable careers.
You will be developing your team to exceed projected sales goals assigned to the segment. You will partner and coordinate with cross-functional teams to ensure customer touchpoints are achieved their intended purpose and meet targeted KPI's. In this role you will be charged with bringing together Sales, Field Technicians, Engineering, Sales Effectiveness, and our Consumer counterparts to maximize SMB penetration. You will create pride in the organization and develop high-quality performers that will be considered for future leadership roles within Frontier. You will Evangelize and champion Frontier's expansion mission, purpose, and needs internally and externally. In this in-person role, you will be required to report to either our Dallas, TX or Long Beach, CA offices to complete your work responsibilities.
What we need in you:
In this SMB operations role, you'll need a growth mindset and curiosity as you seek innovative solutions for our SMB customers. There's plenty to learn as we traverse new horizons, so it requires preparation, open-mindedness, and resilience.
What you'll do:
Proactive in adopting sales best practices and a leader in process adherence
Comfortable speaking with C-suite about financial metrics, calculations, and assumptions in the business case
Demonstrates market and industry knowledge and recognizes changing market trends
Excellent objection handling and contract negotiating skills
Ability to oversee talent development programs and efforts
Demonstrates the ability to link corporate strategic goals to customer-facing solutions
Strong collaboration skills and ability to work alongside multiple working groups
Proven record of meeting/exceeding established goals
Excellent written, presentation, and verbal communication skills
Highly resourceful when need to overcome barriers and objections
10+ years previous experience in telecommunications and managing sales teams
Applicants must have BA/BS degree from a four-year College or university, MBA Preferred
What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:
Salary Range: $120,000 to $216,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave
What background you should have:
8+ years previous experience in telecommunications and managing sales teams
Bachelor's degree preferred.
A valid state driver's license and a clean driving record.
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America - creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
What we're seeking:
This leader will be charged with driving Frontier's successful growth into new and existing territories throughout the country. They will be responsible for developing and supporting Frontier's SMB sales talent to maximize growth for new business acquisition. This leader helps the sales teams solve the business needs of prospects by aligning those needs and objectives with Frontier solutions. Your role is critical to Frontier's transformation strategy and will ensure SMB customer growth, experience, and market penetration targets are achieved.
This leader is a superb collaborator that knows how to build close-knit, high-performing teams that include both direct team members and key members of supporting functional teams. This leader is an exceptional coach and has a track record of developing talented individuals who have also demonstrated remarkable careers.
You will be developing your team to exceed projected sales goals assigned to the segment. You will partner and coordinate with cross-functional teams to ensure customer touchpoints are achieved their intended purpose and meet targeted KPI's. In this role you will be charged with bringing together Sales, Field Technicians, Engineering, Sales Effectiveness, and our Consumer counterparts to maximize SMB penetration. You will create pride in the organization and develop high-quality performers that will be considered for future leadership roles within Frontier. You will Evangelize and champion Frontier's expansion mission, purpose, and needs internally and externally. In this in-person role, you will be required to report to either our Dallas, TX or Long Beach, CA offices to complete your work responsibilities.
What we need in you:
In this SMB operations role, you'll need a growth mindset and curiosity as you seek innovative solutions for our SMB customers. There's plenty to learn as we traverse new horizons, so it requires preparation, open-mindedness, and resilience.
What you'll do:
Proactive in adopting sales best practices and a leader in process adherence
Comfortable speaking with C-suite about financial metrics, calculations, and assumptions in the business case
Demonstrates market and industry knowledge and recognizes changing market trends
Excellent objection handling and contract negotiating skills
Ability to oversee talent development programs and efforts
Demonstrates the ability to link corporate strategic goals to customer-facing solutions
Strong collaboration skills and ability to work alongside multiple working groups
Proven record of meeting/exceeding established goals
Excellent written, presentation, and verbal communication skills
Highly resourceful when need to overcome barriers and objections
10+ years previous experience in telecommunications and managing sales teams
Applicants must have BA/BS degree from a four-year College or university, MBA Preferred
What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:
Salary Range: $120,000 to $216,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave
What background you should have:
8+ years previous experience in telecommunications and managing sales teams
Bachelor's degree preferred.
A valid state driver's license and a clean driving record.
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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