CORRE Inc
Part-Time Entry Level IT Helpdesk Technician
CORRE Inc, Madison, Wisconsin, us, 53774
We have an immediate opening for a part-time entry level IT Helpdesk Technician. This role welcomes internship applicants and can provide forms required for claiming internship credits if needed. Applicants must have completed, or are nearing completion, a technical degree in IT Desktop Support, IT User Support, or IT System Administration. This position offers an excellent opportunity for upward mobility within a growing firm and aims to move toward a full-time role within a year.
Description
Provide remote and in-office technical assistance for issues related to computer software and hardware including installation, modification, and repair.
Support computer systems utilizing Azure Active Directory and Microsoft core products.
Support mobile devices utilizing Android and/or iOS.
Support communications with software vendors for various applications.
Analyze and identify trends in issue reporting.
Create and close helpdesk tickets.
Respond to inquiries via phone, email, and chat.
Develop and maintain training manuals and SOPs.
Qualifications
Minimum of a two-year technical degree within or must be within 12 months of expected completion date.
CompTIA A+ certification, relevant completed coursework, or plans to complete within six months.
Familiarity with basic networking concepts.
Strong analytical, technical, problem solving, and organizational skills.
General knowledge of customer service and ability to work with staff members personally or remotely.
Excellent written and oral communication skills with attention to detail.
Must be able to sit and/or stand for extended periods of time.
Must be able to handle challenging employees and/or situations.
Ability to lift at least 25lbs.
Valid driver's license and ability to provide your own transport to Madison, Waukesha, Appleton, Wausau, or Tomah as needed.
If you are a career-oriented and highly motivated individual interested in being part of a growing firm, we want to hear from you! We offer comprehensive benefits and a generous personal time off program.
This position requires you to have authorization to work in the United States for any employer. We will not provide sponsorship for this position. Relocation compensation is not offered.
Equal Employment Opportunity/Affirmative Action Employer
Description
Provide remote and in-office technical assistance for issues related to computer software and hardware including installation, modification, and repair.
Support computer systems utilizing Azure Active Directory and Microsoft core products.
Support mobile devices utilizing Android and/or iOS.
Support communications with software vendors for various applications.
Analyze and identify trends in issue reporting.
Create and close helpdesk tickets.
Respond to inquiries via phone, email, and chat.
Develop and maintain training manuals and SOPs.
Qualifications
Minimum of a two-year technical degree within or must be within 12 months of expected completion date.
CompTIA A+ certification, relevant completed coursework, or plans to complete within six months.
Familiarity with basic networking concepts.
Strong analytical, technical, problem solving, and organizational skills.
General knowledge of customer service and ability to work with staff members personally or remotely.
Excellent written and oral communication skills with attention to detail.
Must be able to sit and/or stand for extended periods of time.
Must be able to handle challenging employees and/or situations.
Ability to lift at least 25lbs.
Valid driver's license and ability to provide your own transport to Madison, Waukesha, Appleton, Wausau, or Tomah as needed.
If you are a career-oriented and highly motivated individual interested in being part of a growing firm, we want to hear from you! We offer comprehensive benefits and a generous personal time off program.
This position requires you to have authorization to work in the United States for any employer. We will not provide sponsorship for this position. Relocation compensation is not offered.
Equal Employment Opportunity/Affirmative Action Employer