Formlabs
Technical Support Agent
Formlabs, Milwaukee, Wisconsin, United States, 53244
To reinvent an industry, you have to build the best team.
Join Formlabs
if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
User satisfaction lies at the heart of Formlabs' success. The capabilities of our technology are growing rapidly, and so are the needs of our team. We're looking for:
Expert teachers to help our customers learn the ropes of 3D printingProblem solvers to figure out what went wrong and how to fix itEmpathetic communicators to keep our users' trustOur incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you're looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a
Technical Support Agent.
**This role will be in-person in our office in Milwaukee, WI**
The Job:
Support users in learning the ins and outs of 3D printingAct as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channelsKeep customers ridiculously happyPrint in 3D to your heart's contentYou:
Strong preference for bilingual (Spanish or French) candidatesLove to make your customer's day by not only answering their questions, but also anticipating those to comeCan communicate with grace without being face to face with usersEasily make friends with new technologyHave a knack for problem solving and getting to the bottom of thingsAre excited about learning and always want to know moreOur Perks:
Robust equity program to build future wealth through RSUsComprehensive healthcare coverage (Medical, Dental, Vision)Low cost fund options in our 401K and access to advisorsGenerous paid Parental Leave (up to 16 weeks)Tenure-based paid Sabbatical Leave (up to 6 weeks)Flexible Out of Office Plan - Take time when you need itOn-site parking & pre-tax commuter benefitsHealthy on-site lunches, snacks, beverages, & treatsRegular sponsored professional development opportunitiesMany opt-in culture events across our diverse communityAnd of course... unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply.
Help us build an inclusive community that will change the face of 3D printing.
Join Formlabs
if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
User satisfaction lies at the heart of Formlabs' success. The capabilities of our technology are growing rapidly, and so are the needs of our team. We're looking for:
Expert teachers to help our customers learn the ropes of 3D printingProblem solvers to figure out what went wrong and how to fix itEmpathetic communicators to keep our users' trustOur incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you're looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a
Technical Support Agent.
**This role will be in-person in our office in Milwaukee, WI**
The Job:
Support users in learning the ins and outs of 3D printingAct as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channelsKeep customers ridiculously happyPrint in 3D to your heart's contentYou:
Strong preference for bilingual (Spanish or French) candidatesLove to make your customer's day by not only answering their questions, but also anticipating those to comeCan communicate with grace without being face to face with usersEasily make friends with new technologyHave a knack for problem solving and getting to the bottom of thingsAre excited about learning and always want to know moreOur Perks:
Robust equity program to build future wealth through RSUsComprehensive healthcare coverage (Medical, Dental, Vision)Low cost fund options in our 401K and access to advisorsGenerous paid Parental Leave (up to 16 weeks)Tenure-based paid Sabbatical Leave (up to 6 weeks)Flexible Out of Office Plan - Take time when you need itOn-site parking & pre-tax commuter benefitsHealthy on-site lunches, snacks, beverages, & treatsRegular sponsored professional development opportunitiesMany opt-in culture events across our diverse communityAnd of course... unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply.
Help us build an inclusive community that will change the face of 3D printing.