Starling
Sales Director for a Brand New Luxury Community
Starling, Clearwater, Florida, United States, 34623
Come join Starling's team at The Grove at Countryside, our newest upscale senior living community in the Tampa Bay area. We are seeking a dynamic and passionate Sales Director to help pre-lease our community.
Position Summary
Responsible for generating leads, lead management, sales presentations, closing sales, and meeting monthly sales expectations. The Sales Director will work in close collaboration with other Community team members to facilitate the daily operations of the sales office and assist the team in achieving the community’s occupancy and revenue goals.
Essential Duties And Responsibilities
The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Sales and Marketing
Creates a dynamic, successful Marketing Plan in order to achieve marketing goals and maintain a positive reputation with Executive Director / Corporate Team.Interacts with all leads whether provided through advertising, public relations, referral, or personal contact and turns those leads into residents of the community through the use of professional selling skills.Achieves monthly Critical Success Factors (calls, personal note cards, and presentations) for the purpose of maintaining a strong pipeline of leads.Builds customer-focused relationships by advancing the lead through the sales process and gaining customer commitment (with residents, family, and professional referral sources).Ensures that each prospect receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every prospect, maintaining solid product knowledge, and all other aspects of customer service.Works with other team members and management to plan, coordinate, and implement monthly prospect and/or referral source activities and events.Maintains prospect interest and commitments through continuous follow-up.Follows organizational procedures in lead tracking and maintains current records of all leads and prospects.Demonstrates expertise and knowledge of current best practices in successful upscale retirement housing sales and marketing techniques.Represents the organization in a professional manner at public and community functions and fosters a positive image of the community.Complies with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.Obtains knowledge and demonstrates the principles of Starling, person-directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, teamwork, and quality.Maintains regular and punctual attendance at work and meetings.Conducts weekly strategy and advisory meetings with the Executive Director.Submits timely weekly sales results as directed.Tracks leads, keeping accurate records on all leads and prospects.Ensures CRM is current and notes reflect prospects' situations.
Marketing Strategy
Understands competitive opportunities and threats and presents strategic alternatives to combat these to the Executive Director.Demonstrates a strong understanding of the senior care market.
Driving Revenue
Strives to meet predetermined monthly sales goals.
External Business Development
Generates leads and move-ins from targeted referral sources.Identifies referral sources through site-specific research.
Resident Move-In Process
Reviews and facilitates the Move-In Packet with the resident and/or family.Facilitates and coordinates the Resident Assessment (if applicable).Oversees and manages the move-in process as outlined in the Resident Move-In and the Apartment Readiness checklists.Ensures all state-mandated paperwork and forms are completed on or before the move-in date by the family and/or resident.
Leadership and Development
Keeps abreast of professional development in the field by reading, attending conferences, and training sessions.Acts professionally and honestly at all times in the representation of the Community.Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements And Experience
Bachelor’s degree in marketing or related field highly preferred; Associate degree with requisite experience will be considered.Five years of sales experience. Sales experience within a senior living environment preferred.
Salary commensurate with experience, plus commission per move-in, as well as production bonuses.
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Position Summary
Responsible for generating leads, lead management, sales presentations, closing sales, and meeting monthly sales expectations. The Sales Director will work in close collaboration with other Community team members to facilitate the daily operations of the sales office and assist the team in achieving the community’s occupancy and revenue goals.
Essential Duties And Responsibilities
The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Sales and Marketing
Creates a dynamic, successful Marketing Plan in order to achieve marketing goals and maintain a positive reputation with Executive Director / Corporate Team.Interacts with all leads whether provided through advertising, public relations, referral, or personal contact and turns those leads into residents of the community through the use of professional selling skills.Achieves monthly Critical Success Factors (calls, personal note cards, and presentations) for the purpose of maintaining a strong pipeline of leads.Builds customer-focused relationships by advancing the lead through the sales process and gaining customer commitment (with residents, family, and professional referral sources).Ensures that each prospect receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every prospect, maintaining solid product knowledge, and all other aspects of customer service.Works with other team members and management to plan, coordinate, and implement monthly prospect and/or referral source activities and events.Maintains prospect interest and commitments through continuous follow-up.Follows organizational procedures in lead tracking and maintains current records of all leads and prospects.Demonstrates expertise and knowledge of current best practices in successful upscale retirement housing sales and marketing techniques.Represents the organization in a professional manner at public and community functions and fosters a positive image of the community.Complies with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.Obtains knowledge and demonstrates the principles of Starling, person-directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, teamwork, and quality.Maintains regular and punctual attendance at work and meetings.Conducts weekly strategy and advisory meetings with the Executive Director.Submits timely weekly sales results as directed.Tracks leads, keeping accurate records on all leads and prospects.Ensures CRM is current and notes reflect prospects' situations.
Marketing Strategy
Understands competitive opportunities and threats and presents strategic alternatives to combat these to the Executive Director.Demonstrates a strong understanding of the senior care market.
Driving Revenue
Strives to meet predetermined monthly sales goals.
External Business Development
Generates leads and move-ins from targeted referral sources.Identifies referral sources through site-specific research.
Resident Move-In Process
Reviews and facilitates the Move-In Packet with the resident and/or family.Facilitates and coordinates the Resident Assessment (if applicable).Oversees and manages the move-in process as outlined in the Resident Move-In and the Apartment Readiness checklists.Ensures all state-mandated paperwork and forms are completed on or before the move-in date by the family and/or resident.
Leadership and Development
Keeps abreast of professional development in the field by reading, attending conferences, and training sessions.Acts professionally and honestly at all times in the representation of the Community.Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements And Experience
Bachelor’s degree in marketing or related field highly preferred; Associate degree with requisite experience will be considered.Five years of sales experience. Sales experience within a senior living environment preferred.
Salary commensurate with experience, plus commission per move-in, as well as production bonuses.
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