Five Star Senior Living
Sales Director
Five Star Senior Living, Indianapolis, Indiana, us, 46262
Work With Purpose
At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing
their
lives, as well.
The Opportunity
Five Star is looking for a Sales Director to join our team. As our sales director, your role will be to define and drive our Strategic Market and Business Development plans for your region to optimize admissions and census growth. You will also coordinate with our team of Business Development Managers to evolve key account relationships in order to optimize our referral flow and gain competitive advantage.
What You’ll Do
CollaborateWork closely with the Executive Director and Regional Director of Sales & Marketing in the development and execution of the sales & marketing plan.Meet the sales activity standards as determined by the Regional Director of Sales & Marketing. These sales activity standards include quotas for daily telephone lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics.Host events for the lead base and professionals to increase traffic in the community.Demonstrate proficiency in pulling, analyzing and completing sales reports.Develop and Maintain StandardsInterpret and implement Management policies.Provide regular in-services and orientation training to all front line and management staff.Maintain an active, working knowledge of current competition and any new entrants or changes in the market.Demonstrate excellent sales skills through: Establishing and maintaining client relationships; Discovery of client's needs and desires with the community's products and services; Closing and post-sales activities. Uses good listening techniques and demonstrates exceptional customer service.Complete and maintain the Five Star CRM (lead database) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs.What You’ll BringExperience & EducationKnowledgeable of the sales process.Ability to run a sales department and hire, train, motivate and manage a sales staff.Bachelor's degree (preferably in marketing) or with courses that establish knowledge of business, sales, motivation, communication and related marketing skills.Minimum of two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement.Experience working with seniors preferred.Valid Driver's License required.Ability to speak and write effectively to present information, solutions and benefits.Ability to sell effectively and to close transactions.Ability to articulate our products, services, solutions and value to prospects and professional referral partners.Shift/HoursDaytimeWe Got YouWe see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.Comprehensive Medical/Dental/Vision401k + MatchCompetitive PTOLife, Disability & other supplemental benefitsProfessional Development FundsWellness Coaching & Personal Support BenefitsRecognition & Reward ProgramsIs This You?Puts People First – You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.Customer Focused – You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.Results Oriented – You’re forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.Drives Operational Excellence – You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.Embraces Change – You’re a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what’s next, you’re always adjusting the target for continuous improvement.EEOCFive Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.
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At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing
their
lives, as well.
The Opportunity
Five Star is looking for a Sales Director to join our team. As our sales director, your role will be to define and drive our Strategic Market and Business Development plans for your region to optimize admissions and census growth. You will also coordinate with our team of Business Development Managers to evolve key account relationships in order to optimize our referral flow and gain competitive advantage.
What You’ll Do
CollaborateWork closely with the Executive Director and Regional Director of Sales & Marketing in the development and execution of the sales & marketing plan.Meet the sales activity standards as determined by the Regional Director of Sales & Marketing. These sales activity standards include quotas for daily telephone lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics.Host events for the lead base and professionals to increase traffic in the community.Demonstrate proficiency in pulling, analyzing and completing sales reports.Develop and Maintain StandardsInterpret and implement Management policies.Provide regular in-services and orientation training to all front line and management staff.Maintain an active, working knowledge of current competition and any new entrants or changes in the market.Demonstrate excellent sales skills through: Establishing and maintaining client relationships; Discovery of client's needs and desires with the community's products and services; Closing and post-sales activities. Uses good listening techniques and demonstrates exceptional customer service.Complete and maintain the Five Star CRM (lead database) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs.What You’ll BringExperience & EducationKnowledgeable of the sales process.Ability to run a sales department and hire, train, motivate and manage a sales staff.Bachelor's degree (preferably in marketing) or with courses that establish knowledge of business, sales, motivation, communication and related marketing skills.Minimum of two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement.Experience working with seniors preferred.Valid Driver's License required.Ability to speak and write effectively to present information, solutions and benefits.Ability to sell effectively and to close transactions.Ability to articulate our products, services, solutions and value to prospects and professional referral partners.Shift/HoursDaytimeWe Got YouWe see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.Comprehensive Medical/Dental/Vision401k + MatchCompetitive PTOLife, Disability & other supplemental benefitsProfessional Development FundsWellness Coaching & Personal Support BenefitsRecognition & Reward ProgramsIs This You?Puts People First – You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.Customer Focused – You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.Results Oriented – You’re forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.Drives Operational Excellence – You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.Embraces Change – You’re a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what’s next, you’re always adjusting the target for continuous improvement.EEOCFive Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.
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