Convergint Technologies, LLC
Service Billing Coordinator - Columbia, MD
Convergint Technologies, LLC, Columbia, Maryland, United States, 21046
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers' first choice for service. This role provides coordination of service with technicians, sub-contractors and customers within designated CTC location. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator.
What you'll do with "Our Training and Your Experience"Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer.Attends weekly planning sessions and conducts weekly service paperwork reconciliation.Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.May participate in quality assurance calls/inquiries to customers as needed.May provide Service Quotes to customers with the assistance of the supervisor.Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.Performs other duties and responsibilities as requested or required.
What You'll NeedExceptional telephone and personal customer service skills and ability to work under pressure.Excellent Microsoft Outlook, Excel, and Word skills.Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.Solid organizational skills and the ability to handle multiple projects tasks simultaneously.Excellent attention to detail.Strong verbal, written and interpersonal communication skills.Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.Shows initiative - regularly engages in proactive behavior and looks for opportunities.Strong ability to facilitate a collaborative working environment for customers and team members.
Company Benefits and PerksConvergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:Company Holidays and Paid Time OffFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement planCorporate Social Responsibility DayAnd much more...
Preferred Experience:
(but not required):Dispatch and customer service trainingPrevious call center, dispatch, or administrative experienceExperience in a construction industry environmentEducation: College degree, trade school or equivalent experienceDiploma and/or certificate in Business Administration or related office experience
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
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Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator.
What you'll do with "Our Training and Your Experience"Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer.Attends weekly planning sessions and conducts weekly service paperwork reconciliation.Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours.May participate in quality assurance calls/inquiries to customers as needed.May provide Service Quotes to customers with the assistance of the supervisor.Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.Performs other duties and responsibilities as requested or required.
What You'll NeedExceptional telephone and personal customer service skills and ability to work under pressure.Excellent Microsoft Outlook, Excel, and Word skills.Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.Solid organizational skills and the ability to handle multiple projects tasks simultaneously.Excellent attention to detail.Strong verbal, written and interpersonal communication skills.Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.Shows initiative - regularly engages in proactive behavior and looks for opportunities.Strong ability to facilitate a collaborative working environment for customers and team members.
Company Benefits and PerksConvergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:Company Holidays and Paid Time OffFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement planCorporate Social Responsibility DayAnd much more...
Preferred Experience:
(but not required):Dispatch and customer service trainingPrevious call center, dispatch, or administrative experienceExperience in a construction industry environmentEducation: College degree, trade school or equivalent experienceDiploma and/or certificate in Business Administration or related office experience
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
#J-18808-Ljbffr